Hacienda Son Antem Golf Resort, Autograph Collection

Staff: The hotel is praised for its friendly and helpful staff, contributing to a welcoming atmosphere.(based on 1 review)

The Hacienda Golf Resort—a 5-star enclave of peace, remote isolation, and “almost-there” service, tucked charmingly 20km outside Palma. You’ll definitely need a car here—unless your dream holiday involves contemplating your breakfast options while staring longingly at the horizon. The upside? Palma’s a breezy 20-minute drive, assuming you don’t take a wrong turn into one of the endless roundabouts of rural Mallorca. The rooms? Pleasant. Not unpleasant. But at £250 a night, you'd expect more than "pleasant," wouldn’t you? The balcony is less romantic terrace, more “emergency cigarette break.” It’s small, bland, and offers no place to hang your wet swimwear unless you enjoy interior towel art installations. Staff? Genuinely lovely—efficient, warm, and quick to respond. But here’s the twist: I popped into the room for literally five minutes midday to prep my daughter’s lunch box. During that time, a cleaner passed by and heroically placed a “Sorry We Missed You” sign on the door. I came out moments later, told her the room was empty again, and headed back to the pool for the next two hours. Surely enough time to pop back, right? Nope. That sign apparently doubles as a permanent “No Service Today” notice. When we called reception that evening for fresh towels, they arrived in 10 minutes—but no one came to clean. A small detail, but again, for £250 a night, you sort of expect not to be ghosted by housekeeping. Breakfast is good, with the major win being its availability until 11am. A rare and beautiful thing for anyone who doesn't bounce out of bed at sunrise. Food selection is decent, though probably not enough to justify the price tag. Let’s call it “respectable continental with aspirations.” The pool area is great—plenty of loungers, a chilled-out vibe, and a family-friendly atmosphere that somehow still stays peaceful. Just don’t stare too long at the massive bird poo next to the pool, which has now officially outlasted several guests. And maybe don't flush if you’re in the second poolside toilet—because it will seriously hurt your finger as it's broken. And has been for days. The pool bar is a shining star in this resort galaxy. Gorgeous setting, genuinely tasty food, and just the right amount of attention to detail that makes you wonder why the rest of the resort can’t follow suit. Now, the Kids Club. Ah yes. On paper, it's a full programme. In reality: a lone, smiling young guy at a table, no activities, no other kids, and a vibe that screams “placeholder.” My daughter was desperate to join, but I couldn’t quite bring myself to drop her off solo with a random 20-year-old and zero supervision or setup. It’s 2025. We expect more than just vibes. In summary; Charming remote setting, quiet pool, friendly staff, and tasty food—but weighed down by little oversights. Think: rooms that underdeliver, housekeeping that misses the memo (and the room), and a kids club best described as “spiritual, not physical.” Would I come back? Maybe, if I deve