Chatsworth House Hotel

Got to say that this hotel has improved a lot since I last stayed in 2023. Comfy twin room , cleaned daily. Only drawbacks that we had a view of the fire escape. Breakfast is hot buffet which was excellent. Also fruit juice , fresh fruit , yoghurt available. Evening meal not quite as good. Choice of three starters , 3 main courses , 3 dessert options. Waiting staff are lovely. So helpful and polite. Miguel on the bar is a diamond . So funny and easy going. The entertainment in the evening was very good especially Morgan Reeves. I thoroughly enjoyed my stay with my daughter and father.

The rooms were filthy, Receptionist just fobs you off. Food terrible and cold. We were ridiculed in dining room one of them told us we were in the wrong seats when the head of the dining room told us to come for all meals here. We had to eat all meals out and was extra cost to us both. Old curtains in wardrobe and smelled. The smell was old and not inviting. Even the swimming pool was unclean.

After a five day coach trip to Snowdonia I feel that I have been “fleeced by the aptly named Shearings.” Mostly when I have had a bad experience I keep quiet about it and only on a couple of other occasions have I given a bad review, but this story needs to be told. The journey from Somerset to North Wales, a long, convoluted multi stop, eleven hour endurance test although the coach driver was out of this world amicable and polite. We paid a premium to ride in the front seats but were only able to do so after the Rugby interchange with less than half of the journey remaining. On arrival at the Chatsworth House Hotel, Llandudno, and even before being allowed into our room to freshen up, we were immediately pressured into making a choice for our evening meal, selection being made from a tiny menu measuring approx 30 X 60 millimeters. During our stay many guests referred to our lodgings as Chatsworth Palace on account of it being the opposite. The hotel is in need of complete refurbishment and a management policy review. It has very little going for it. One of the cleanest aspects of our very small room (no 211) was the pristine white seagull who perched regularly on our windowsill. Shower and toilet microscopic, bouncy mattress resembling a miniature trampoline, constant noise (day and night) from plumbing, supply of hot water limited to certain times of the day, paintwork and carpet liberal with grime and a tv that worked sporadically. Did have a sea view however. Meal times were regimented and unpleasant. Breakfast in the undersized eating area was just adequate but the quality of the evening meal prompted a large number of guests to dine elsewhere. We discovered that The Goat, a few hundred yards up the road, serves very good food. Evening entertainment at Chatsworth was according to taste. Certainly made up for with volume what it lacked in quality. Bar staff were friendly, the 22 year old blonde receptionist did her best under the circumstances as did the Jeff Bezos look-a-like maintenance man. My comments reiterate many other Trip-advisor posts. If Shearings have not taken the trouble to make themselves aware of the state of this hotel they are in dereliction of duty and even worse, if they do know about it, what regard do they have for their customers. A quick glance at the Trip-advisor web-site is all it takes to reveal a great deal about how Chatsworth House Hotel presents. Perhaps Shearings CEO would like to stay there for a few days? Needless to say, the sad experience of Chatsworth House Hotel will ensure we do not book any future getaways with Shearings, however friendly the coach driver might be. Day one. Our free day in Llandudno. It was very pleasant and I would recommend a trip on the Orme hilltop railway. Day two. An enjoyable journey to the top of Snowdon via a mountain railway. It was to experience this trip that we had booked the holiday and it proved to be very worthwhile. Day three. A trip to Portmeirion. A fairytale

They won't be seeing me again at this hotel. It needs a blooming good shake up from the top management downwards. Not impressed how my partner & I where treated. Customer service was not good to say the least. Two examples..offering to microwave cold coffee and not being offered any toast on 2 of the 4 mornings. I could write more but feel it will fall on deaf ears!

Large hotel but with a small hotel feel about it. Friendly staff and efficient.

It’s a little tired, but friendly staff and good value. The pool is good.