Esplanade Hotel Llandudno

Great stay in a great area

Quite good experience here, staffs are kind and warm hearted :)

Excellent location, right on the beach front. Close to everything. Very clean, lovely size bedrooms. Only negative is the bathroom has a very poor shower.

Unfortunately the reception and bar area gives you very false hope when it comes to your room…… location is perfect (right infront of the sea) reception and bar area is done to a very high standard but then everything changes. Stair wells are dirty - stained carpets etc there was even left over food on some stairs on our 1st day (there all day) We had room 114 which was over £400 for a 2 night stay! Def not worth the money! Yes you had a sea view but unfortunately room was dirty! Carpets are stained badly, there was noodles under 1 bed, top of a razor under another, bed sheet dirty, staines all over bathroom floor, walls dirty, windows broken & dirty. In my honest opinion room had not been cleaned prior to us arriving. There was even no toilet roll or hand soap we had to ask. Shower - has an awful shower plastic curtain and then slide able doors round it. Very strange outdated set up. Main door has huge gap underneath so at night your room is still lit up by light coming underneath. Please note 114 is a ‘family room’ however Fri night we had very loud music blasting underneath us past 11am. If we had kids in that room they definitely wouldn’t have sleep I think the hotel should make you aware of this when booking. When flagging issues to hotel I cannot say the 1st person I spoke to was very customer friendly! Yes we left it a day to flag but the person who booked wasn’t one for complaining. I was told ‘can’t move rooms, never had complaints about the room’ I think I only got listened to as people were gathering behind me. On check out a different lady was more helpful. Rooms and housekeeping need sorting. I have stayed in a lot cleaner places in Llandudno even the travel lodge was cleaner! Not what you expect for over £400!

The hotel is lovely The staff are nice and friendly But there are a couple of issues 1 the bed mattress is hard 2 the shower goes from hot to cold 3 the WiFi is ok and free but not very good 4 the rooms can get very warm in there 4 and the windows only open half way so you don’t get much air come in But I would stay again