nevins0
August 28, 2024
This is the worst hotel I have ever stayed in in the UK (and all of Europe)!
1. The room has no air conditioning and is very hot.
2. The facilities and equipment in the room are very old, and there are many moldy places in the corners.
3. The elevator is very old and noisy
4. Some of the front desk staff (the front desk staff on duty on the morning of August 15th) were very rude and unfriendly to foreign guests.
5. Housekeeping is terrible. We stayed two nights in a row and no housekeeping was done for us.
In general, this hotel is full of prejudice and discrimination against non-British customers in terms of room arrangements and customer communication. We booked a room for 2 nights (check-in on August 14th and check-out on August 16th). We were assigned a room close to the elevator, which made it very noisy starting at 6 or 7 in the morning, making it impossible to rest. On the morning of August 15th, we went to the front desk hoping to change rooms to the room we checked out that morning. The front desk refused to change the room on the grounds that "we can't clean up your room today." In fact, during the three days from the time we checked in to the time we left the hotel, there was not a single room service.
The most intolerable thing is that when we discussed the matter with a manager (wearing a dark shirt), the front desk staff (wearing a white shirt) on duty on the morning of August 15 made faces and rolled his eyes at us. It is a very rampant racial discrimination attitude. It makes people very angry!
This was the worst hotel I've ever stayed at in the UK (and all of Europe)!
1. The room had no air conditioning and was extremely hot.
2. The room's facilities were very outdated, with mold in many corners.
3. The elevator was incredibly old and noisy.
4. Some front desk staff (specifically the one on duty the morning of August 15) were very rude and unfriendly toward foreign guests.
5. The housekeeping service was terrible. We stayed for two nights, and our room wasn't cleaned at all.
Overall, this hotel showed clear bias and discrimination against non-UK guests in both room assignments and customer service.
We booked a two-night stay (checking in on August 14 and checking out on August 16) and were given a room right next to the terrible elevator. The noise from elevator started as early as 6 or 7 in the morning, making it impossible to rest. On the morning of August 15, we asked the front desk to switch to a different room that would be vacated later that day, but they refused, citing that "we can't clean your room today." (the hotel is unwilling to provide housekeeping service). In fact, during our entire stay, not once was our room cleaned. Not even a single housekeeping service was provided.
What made it even more unbearable was the blatant display of racial discrimination. While discussing the issue with a manager (dressed in dark attire), the front desk staff on duty that morning (wearing a white shirt) made faces and rolled her eyes at us . This is a typical display of racial discrimination.
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