Name: Hope Street Hotel
Address: 40 Hope St, Liverpool, United Kingdom, 40 Hope St, Overseas, United Kingdom
Rating: 8.9

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When we arrived, we noticed we had been given a far inferior room than we've  ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC.

I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end  ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them.  Sorry but I thought they did.

Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there.

I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this

Sauna

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24-hour front desk

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Breakfast

Pets allowed

Non-smoking room

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My favourite place to stay in Liverpool, and probably the whole of the UK. The spa is amazing and is true to the advertised pictures, in fact it's even better because they don't show off everything there! The rooms are spotless and so lovely, the staff are all super friendly and polite and cannot do enough to help. Treat yourself to an amazing high class experience for reasonable prices. The thermal journey is an absolute must.

The front staff of the hotel were very nice.
The room was okay, and I could hear people talking in the next room and the hallway, but it didn't bother me because there were no noisy guests.
The first problem was that the location was not good, with poor access to Lime Street Station and tourist spots.
Also, the road to the hotel was mostly uphill, which made it difficult.
I think it's a good hotel with no issues other than the location.

Super satisfied and full of memories! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! no

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12.8km from Liverpool John Lennon Airport

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Liverpool

United Kingdom

Merseyside

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