The Municipal Hotel & Spa Liverpool - MGallery Collection - Photo Gallery
The Municipal Hotel & Spa Liverpool - MGallery Collection
Municipal Building, Dale St, Liverpool, United Kingdom
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Rooms (24)
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8.5/10
Emily-xia
10/10
FunnysoulExterior
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Dining (41)
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9.5/10
Olivia
9.5/10
OliviaLeisure & Recreation (39)
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9.5/10
OliviaBusiness Facilities
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Public Areas (23)
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9.5/10
Guest User
8.5/10
Emily-xiaUser Uploads (28)
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9.5/10
Guest User
8.5/10
Emily-xia
9.5/10
CGE
9.0/10
LEAzzz
9.5/10
Guest User
8.5/10
Emily-xiaNear Hotel (14)
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10/10
Guest User
10/10
Guest UserOther hotel pictures (41)
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9.5/10
Guest User
9.5/10
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1 night
Guest Reviews
8.8/10
Very Good
122 review
Verified reviewsLocation9.0
Amenities8.6
Service8.7
Cleanliness9.1
Guest User
Classic Double Room With Double Bed
Stayed in Feb 2025
Business traveler
1 review
Amazing
Posted on Mar 22, 2025
Beautiful hotel lobby with historic yet modern furnishings in rooms. Food in palm court was good. Soap dispensers need to be improved as they get stuck easily.
Response from Property: Dear Guest,Thank you for your lovely feedback!I’m so glad to hear that you enjoyed our beautiful hotel lobby and the blend of historic yet modern furnishings in the rooms. It’s also great to know you enjoyed the food in Palm Court.However, I’m sorry to hear about the issue with the soap dispensers. We truly appreciate your comments and will look into improving them to ensure a better experience for future guests.Thank you again for sharing your thoughts. We hope to welcome you back soon!Kind regards,Kinga Walsh
Funnysoul
Executive Suite With Double Bed
Stayed in Nov 2024
Family
5 review
Outstanding
Posted on Dec 26, 2024
Amazing location and amazing hotel , dog friendly
CGE
Accessible Classic Room with 1 Double Bed
Stayed in Jun 2024
Family
20 review
Amazing
Posted on Jul 21, 2024
Had a luxurious experience at the Municipal Hotel, where the service was impeccable. Despite the lobby service being slow due to limited staff, the friendly team and delicious breakfast made up for it.
I was pleasantly surprised by a thoughtful birthday macaroon prepared by the hotel, adding a special touch to my stay. The staff's attention to detail and personalized gestures enhanced my experience further.
Overall, the Municipal Hotel provides a luxurious atmosphere with excellent service, friendly staff, and delightful surprises like the birthday macaroon. It's a place where you can truly feel valued and appreciated as a guest."
Response from Property: Dear CGE,Thank you for your kind review following your recent stay. I was delighted to advise all the team that you took away such fond memories and we all look forward to welcoming you back to the Municipal on many more occasions.With Kind Regards,Kinga Walsh
Olivia
Executive Room With Double Bed
Stayed in Mar 2024
Couple
4 review
Amazing
Posted on Apr 18, 2024
The bar alone is worth the trip, such a beautiful conversion. We had a lovely stay for my partner's birthday and they put a balloon and chocolates in - so sweet! The service at the front desk was exceptional. The only thing I would say was a shame was that you need to pay £30pp if you wish to visit the spa/pool, which to be honest was lovely but not £60! Overall a fantastic stay, love that check out is midday and that gave us a chance to enjoy a delicious breakfast downstairs. Thanks for the experience!
Response from Property: Dear Olivia,We would like to express our sincere appreciation for taking the time to share your wonderful experience following your recent stay at the Municipal Hotel and Spa, Liverpool, and we are truly delighted to hear about the exceptional service provided by the front desk. We believe that outstanding service is a crucial part of creating memorable moments for our guests, and we are grateful for the opportunity to have contributed to your partner's birthday celebrations. A very warm and special welcome back awaits you whenever you are able to visit us again, but, in the meantime, I would like to thank you again for taking the time to write your review.Best Regards,Kinga Walsh
Emily-xia
Accessible Classic Room with 1 Double Bed
Stayed in Sep 2024
Couple
7 review
Very Good
Posted on Jan 3, 2025
🏨The hotel has a sense of history and the facilities are relatively old, but overall it is worth the price of the room.
🍷The bar environment surprised me. It is a good choice to have a drink before going to bed.
🙁Areas to be improved:
1. The hotel room card could not open the door many times🚪
2. There was no mineral water in the room💦
Original TextTranslated by Google
6/9
LEAzzz
Executive Room With Double Bed
Stayed in Aug 2023
Traveling with friends
6 review
Great
Posted on Sep 25, 2023
I stayed at this hotel for three days when I came to Liverpool this time.
In terms of hygiene, the pillowcases, sheets and bath towels all had dirty stains and yellow spots. It was really inconsistent with being a 5-star hotel (although they were replaced immediately when we asked for them).
Second, it happened that the waiter left the towel in the room after cleaning the room. We returned the towel and took it away without apologizing or anything.
It is recommended that you really bring your own sheets and pillowcases when you go abroad. The quality of the five-star hotels shows that the cleaning or acceptance standards of many items are not up to standard.
But the dining environment in the lobby of u1s1 hotel is very beautiful, and the service and attitude in the lobby are very good. well
Original TextTranslated by Google
Response from Property: Dear LEAzzzI was naturally incredibly concerned to read your review and am most grateful to you for taking the time to share your disappointment and the shortfalls in service you experienced on your recent visit, for which I apologise most sincerely. Please accept my assurance that I have discussed your comments and concerns with our Management Team, as I was extremely disappointed by the lack of empathy and professional courtesy extended by our team, as well as our failure to adequately recover these during your visit.I hope you will accept my assurance that your experience is not typical and would welcome the opportunity to restore your image of the Municipal in the future.Kind Regards Ella Pearson
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