Killyhevlin Lakeside Hotel & Lodges

Location: The hotel is situated in a beautiful location with scenic views, often highlighted by guests as one of its best features.

Where do you start. First of all we were a couple with hubby in wheelchair so booked a disability access room. When we arrived ther were no disabled parking spaces {counted 4} so had to double park in order to get hubby out of car. We had a lovely view from our room but as far as it being disabled, i think not. The toilet had handles but it was tucked into the corner and when you put the handle down you had inches to get past the sink in order to sit on it. They had a hugh table in the bathroom, why, I pushed it out of the way as far as i could go but it should not have been there. The shower was not non slip and the bath mat clearly had not been tested as it refused to stick to the floor so hubby did not get a shower and indeed i found the floor far too slippy so used towels on floor in order to get out of it. The hairdryer in bathroom was broken plus nowhere near the mirror to be of any use anyway. There was another one in bedroom. We booked a table for dinner that night but was told they could not guarantee a window seat however when we arrived the table behind us had been reserved, so why not was ours. When we went to go back to our room the corridor was completely blocked with large crates of laundry, had to go back to reception to get them removed. Our breakfast next morning was good apart from the facgt we were only asked if we wanted tea/coffee after hubby had completely finished his, had to ask but still took ages for someone to come for our order and then deliver it. Hubby was asked if he would be getting out of his wheelchair, if only he could. All in all we did not have a great experience at the hotel and would not recommend it for a disabled travellor. Yes they had handles and seat in bathroom but they and fittings were not fit for purpose and had clearly been disigned by an able bodied person. Needless to say we will never be back, not even for a meal.

The lakeside cottages exceeded all expectations and made for a wonderful family break. The cottages were spacious and very well equipped. The views from the patio were perfect. Definitely recommend. The decking area was great and we were really lucky with the weather