Hotels near Tezenis, Lisbon

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

We got a private room there cause we wanted our own space. Looked decent in the photos. When we arrived the room was quite dirty. Dirt on the walls, toothpaste around the sink and the towels we got had brown stains in it. We did not experience the privateness of our room because the bedroom door has a 2cm gap underneath it so all the stamps on the wooden floor and all the people coming and going (which was alot) along with the maintenace room next door felt like they were in our room. Alot of other smaller things like malfunction noises in the ventilation and very poor quality in the bed. “Breakfast included” was white bread, jam and coffee. BIGGEST PROBLEM is that the bathroom has alot of black mold in it. For example all around the shower and the shower glass and around the sink. After two nights we contacted the staff and told them about all these things listed above and we wanted to move out of that room and go somewhere else. So they told us that I had to send an email which would be forwarded to their supervisor, which I did. I checked upon them multiple times with calls, emails and direct conversation. Their supervisor, who was not there, would contact me which he never did. I am well aware this is not a 5 star accomodation but this is not ok in any accomodation that you pay for. I’ve been all around the world staying in allkinds of accomodations but this was my worst experience. Not only because of the room situation but because of the staffmembers who didnt even try to make things better by for example clean the room, offer us new towels offer us new bedroom. We paid 156€/night there. When the client points out things that are poor and could easily be fixed, just fix it and at least try to make them happy. WOT Lisbon Patio … Do better !

I had a fantastic stay! The staff were incredibly friendly and helpful, going above and beyond to ensure a comfortable experience. The room was not only clean, tidy, and cozy but also a perfect retreat after a day of exploring Lisbon. I especially appreciated the hotel’s thoughtful initiative of offering a coupon for choosing not to have the room cleaned daily, a small but significant gesture towards environmental conservation. My time here was truly enjoyable, and I sincerely hope to find this hotel chain in other countries, to experience their exceptional hospitality again. Highly recommended for anyone visiting Lisbon!

The pros: -very close to metro station. - it was clean - I liked the friendliness of the staff - 24/7 reception - kettle, coffee maker in the room - the bed was comfortable and although the room was small i had everything needed The cons: -extremely thin walls, you could hear your neighbours conversations and peeing. -the room had a small window that I couldn't open and the view was on the corridor so you have to keep in blocked by curtains to avoid people looking at you. Which means, no natural light all stay - before my visit, I asked if the hotel if they can provide gluten free bread for breakfast, as I'm gluten intolerant, and they replied no. - the decor is cheap looking, this hotel pretend to be more fancy than it is in reality - shower doors didn't close properly, so every shower left me with flooding

Chain hotel facilities are not much different from each hotel, the sanitary environment is good, the environment is good

This is an accommodation we stopped at on the way from Sintra to Lisbon. As it was an existing mansion or castle that was renovated, the building itself was old, but clean and well-maintained, and the rooms were very spacious, which was nice. I tried breakfast as it was included, and although there weren't many items, everything was delicious.

Simple, modern, clean, affordable hotel. Nice to have free unlimited coffee and juice. The location is not perfect. Better to have a car to reach Lisbon city center

Also below CV19-Bedingungen I expect a hotel that adheres to the facade with four stars to a lot more. Every morning the same processes, coffee in ToGo cups in a paper bag together with a apple and wooden knife, incrusted ”sandwich” in alufolium with always the same coating ( disk cheese disk cooks******e dry without butter). With some luck it managed to not shake the coffee and everything is dry. But this a piece of fruit is now beautifully warm. Or it's all swept and the day and breakfast is ”saturated”. No trace of a table, a normal cup, a normal beet etc. Eating from the hotel kitchen is unfortunately not worth the price. Carpaccio is beautifully made and fully frozen in the middle, so fresh is different. The hamburger on the one hand is “mini” and in the dry bread that falls out when looking (13€) are a joke, unfortunately not funny. Bach now several stays, forcefully as everything else is closed, I will change immediately as soon as alternatives are available. Hotel itself is clean new and modernly furnished, but dues is destroyed by the circumstances described above DANGER!!!!!

You get what you expect, but sometimes it gets exceeded. We booked this nice hotel by chance. Due to Corona we were unable to go to Spain, instead we had to look for an alternative and luckily we found this great hotel! Honestly, I think we found a better place instead of Mallorca and the only time we got disappointed was when we realized: time is over, we have to go back home. The new hotel offers all comfort you are looking for. Despite of the fact that the amazing rooms are spacious and full of high quality materials, also the hotel ground is carefully designed. The beds are cozy, all is clean and the room-service is perfect. Each room has a minibar with reasonable prices. Enough storage space is given. The shower works perfect, also inside of the bathroom you have enough space to put your stuff in. The room itself is sound-proof except the doors. If there is some noise outside you might hear it until people are gone into their rooms. However, that is the only point of critics. The restaurant is also spacious and you feel cozy while having a lunch or dinner, the swimming pool is huge and also nice designed. There are also enough sun-beds and umbrellas. All dishes can be eaten on the terrace and lounge area close to the pool. Wherever you are, the Wi-Fi Connection is working perfect and really fast. The breakfast is great! Nothing to complain about. Fresh juices, warm dishes either from buffet or a la minute can be ordered. Due to Corona the buffet is not accessible by you but you get served from the absolute friendly staff. These guys (ladies and gentlemen) do a great job to make you feel comfortable and cozy. A warm welcome was given to us at the reception when we arrived the first day. It continued each day when we met someone else from the staff. We also loved it to have a private chat with them from time to time. Thanks also to the lady who we kept busy providing us a table outside on the terrace at breakfast time each morning. Even the tables and chairs were wet each morning she took care that we got a dry one. Even on rainy Thursday morning she expected us with a welcome “I was waiting for you …” - with a big smile on her face knowing quite well we would not sit outside when it is raining – *lol*. Conclusion: great hotel, great staff, great style. Perfect place and a strong recommendation from us to visit this hotel!

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig