Novotel Hotels in Lille

The receptions are really helpful, she is pro-active to assist before l asked for my wises. The room is bigger than standard as it has an extra sofa which can turn into additional bed and also a extra table for snacks. The WC is seperate from the shower, and you can take a shower with either a stand-bath or shower-tub. But most important is hygiene and they are doing really well. The location is right next to station and also shopping mall EuraLille. The breakfast is not amazing as not much warm meals you can choose from beside scrambled eggs and mini Bratwurst however there are enough various for breakfast.

The staff members were so nice. However, when I asked them to help keep my luggage, they just opened a room door for me and asked me to put my luggage by myself, and when I wanted to get back my luggage, they asked me to take it on my own without even looking at what I was doing. I think they should at least give out a tag or something and mark down our luggage, what if someone comes in and steal the luggage?

*Hotel rooms are very old compared to other Novotels! * Reservation was made with the child, but they did not prepare the sofa bed. They prepare it in other novotels. *They charged breakfast for the child! Normally the children should be free in Novotels!! I paid 18€ extra!!