Libre Resorts Lijiang

酒店不錯 服務一般

能直接看到雪山，酒店房間很大，還送了便攜式氧氣瓶，早飯也很豐富，特別是現磨咖啡，非常香，味道很好，去麗江很推薦這家

房間非常好

房間很好👍早飯很好吃😋

房間太漂亮了，躺在床上可以看雪山！去麗江就住這家

房間很大很舒適，房間陽台景色不錯，酒店提供送餐服務，味道不錯還不貴

Good service attitude, clear instructions, guidance plan, and arrangement of car delivery.

服務態度差，極差，真的差

The environment, facilities and services of the entire hotel are not worthy of this price. The service attitude is particularly poor. There is only one elevator entrance in the hotel building. It takes a long time to walk from the room to the lobby. Later, it was found that there was another elevator under long-term maintenance. It was a very pleasant thing to travel with children. There was a room with 1680 including breakfast for 2 people on Ctrip. Considering bringing children, I bought a room with 1875 including breakfast for 3 people. Because the driver notified us on the second day that we needed to leave for the snow mountain early to avoid queuing, we communicated with the hotel to pack breakfast, but the service attitude of the front desk was particularly bad. They simply and rudely said that it was past 10 o'clock and we needed to notify before 10 o'clock, otherwise we would be released. It couldn't be resolved, and they also said that if there were any problems, we should contact the travel agency. We explained that it was not a travel agency, we booked it ourselves on Ctrip, and then the front desk reluctantly called the restaurant's responsible number, and replied in a perfunctory manner that it was not possible. Later, we complained to Ctrip, and the hotel was also arrogant and couldn't solve the problem. I would like to especially praise Ctrip's sense of responsibility. Later, Ctrip's customer service helped us apply for a free refund for the room we were going to stay in the next day. Everyone should be cautious when booking this hotel. The hotel breakfast is 128 per person, and the price of the room includes breakfast for 2 people and breakfast for 3 people. The difference in breakfast is 195. I should call 12345 or 12315 later to ask if this pricing is reasonable.