To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1673)
Positive reviews(1644)
Reviews with photos/video(258)
Friendly front desk staff(240)
Delicious breakfast(137)
Convenient parking(64)
Would stay again(48)
Tasty restaurant(29)
Located downtown(18)
Has rooms for families(7)
Negative reviews(29)
DK_2024
King Room
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 7, 2024
Immaculate 5 ⭐ service provided by front desk staff, *Lucy*, during our stay from 5-7 Dec 2024.
Her demeanour, reply to enquiries and quick problem solving responses were all on point, definitely a great asset to Hilton organization.
Rooms are clean and facilities are sufficient.
Overall a pleasant experience.
As a seasoned traveller, will recommend this hotel to others.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
M&C
King Room
Stayed in Aug 2024
Couples
22 review
3.7/5
Posted on Aug 14, 2024
The hotel is near to the ancient city and the breakfasts was good but they need to improve the cleaning of the room.
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Lijiang. We are sorry that your stay is not as expected. At the same time, we sincerely hope that you can feedback any problems to us at any time during your stay, so that we can solve them for you in the first time. Thank you for taking the time to give us your valuable advice. It is because of your feedback that we recognize our shortcomings, rather than being complacent in the field of service. We hope you will visit us again soon and give us the opportunity to give you the best experience.
Meili-li
Twin Room
Stayed in Jan 2024
Family
70 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The reception service staff is very good. The hotel is very convenient to travel. When I went to stay on the first day, I encountered loud noises all night and stayed on the top floor. But in the morning I came down to change to a new room and considered the service to be good.
Response from Property: "Brand guarantee" "Close to the ancient city" "Rich breakfast" Dear guests, thank you very much for choosing Hilton Garden Inn Lijiang and taking the time to give us a good review. We are very honored to know that the hotel's services and facilities have brought you a satisfactory stay experience, which is also the goal we have been working hard and pursuing. Thank you again for your appreciation and love, and every staff of the hotel sincerely looks forward to meeting you next time!
Guest User
King Room With Snow Mountain View
Stayed in May 2024
Couples
1 review
3.7/5
Posted on May 22, 2024
The location is convenient and reception is good too. Room is reasonable comfortable but the water pressure is a bit low hence need longer time for shower.
Breakfast spread is not as sumptuous and they do not provide fork and knife on table but must request for it. Western food quality is not as good and only got one coffee machine. Too much local food in my opinion.
Generally it's still a good choice but need improvement.
Response from Property: Dear guest, thank you for choosing to stay at the Hilton Garden Inn LiJiang! Unfortunately, we were unable to meet your expectations. Please accept our sincere apologies. The hotel aims to provide you and every guest with a warm and hospitable stay experience through bright and enjoyable design and warm and comfortable service. The hotel attaches great importance to your stay experience. We always listen to the valuable opinions of guests and strive to ensure that you and every guest have a satisfactory stay experience. Thank you again for your stay, and I wish you a happy life!
Guest User
King Family Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 22, 2024
The reception staff Ms Lucy and Bonnie were very helpful and served with smiles.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
King Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Mia at the front service desk was very helpful and welcoming. We had a very pleasant stay at Hilton Garden Inn. Would definitely recommend!
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
King Room
Stayed in May 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on May 23, 2024
Nice hotel, clean and convenient location
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn LiJiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
King Family Room
Stayed in May 2023
Family
3 review
5.0/5
Outstanding
Posted on May 22, 2023
Short walk away from the Old Town. Booked last minute and they offered complimentary breakfast upon arrival which was appreciated.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Lijiang. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
GPSOTSE
Garden Room - City-View (Double Bed)
Stayed in Apr 2024
Couples
4 review
3.2/5
Posted on Apr 5, 2024
generally OK, not bad
Response from Property: "Brand Guarantee" "Close to the Ancient City" "Rich Breakfast" Dear guests, thank you very much for choosing Hilton Garden Inn Lijiang and spending your precious time giving us a good review. We are very honored to know that the hotel's services and facilities have brought you a satisfactory stay experience. This is also the goal we have always strived and pursued. Thank you again for your appreciation and love. Every employee of the hotel sincerely looks forward to meeting you next time!
MrDarcy
King Room
Stayed in Aug 2022
Couples
8 review
5.0/5
Outstanding
Posted on Aug 12, 2022
Very nice location close to Lijiang ancient town and with many restaurants and shops nearby. Breakfast and room service food is great value. Rooms are clean and comfortable.
Response from Property: Dear guest, thank you for choosing to stay at Hilton Garden Inn Lijiang Lijiang and giving a good evaluation of the hotel accommodation service. We are glad that you like our sunny, sincere and efficient service. I hope you can continue to support, we will continue to work hard to bring you a better service experience, your support is the driving force for our progress, I hope to meet you again soon, I wish you a smooth journey and a happy life!
Guest User
King Room
Stayed in Dec 2022
Solo travelers
11 review
5.0/5
Outstanding
Posted on Dec 24, 2022
Great spot with a great breakfast. Will stay there again soon
Response from Property: Dear Guest: Hello, thank you for staying at Hilton Garden Inn Lijiang and for your recognition and support of the Hilton brand! The hotel belongs to the Hilton Garden brand hotel under the Hilton Group, and the hotel's services and facilities maintain the Hilton Garden brand standard. The hotel is located on Shangri-La Avenue, only a 15-minute walk to Lijiang Old Town, and has convenient transportation to other scenic spots. We are very glad that you felt our warm and hospitable service during your stay. We are encouraged by your praise. We will continue to work hard to make every guest feel warm, comfortable and feel at home. We sincerely look forward to your next trip to Lijiang, stay in our hotel again, and wish you a happy life!
Guest User
Twin Room
Stayed in Feb 2022
Other
1 review
5.0/5
Outstanding
Posted on Feb 10, 2022
Nice hotel.The hotel was clean and tidy and the rooms was comfortable.The staff were great and helped us a lot.The front desk was very friendly. The staff were very helpful, especially Lucy, and the service was excellent
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Lijiang and giving us good comments and recognition. I believe that under your encouragement, we will do better. At the same time, we will continue to strive to create better quality service experience for you, looking forward to your next visit, WISH you a smooth journey and a happy life!
Carlos Jr Tolentino
King Room
Stayed in Jan 2022
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 28, 2022
Staffs are very helpful especially the Restaurant Manager, Sally! The facilities are clean and safe, service was great! I enjoyed the food too!!! 👍👍
Response from Property: 尊敬的賓客您好,感謝您選擇入住麗江實力希爾頓花園酒店並給予我們好評與認可。相信在您的鼓勵下,我們會做的更好。同時我們會繼續努力為您打造更好的優質服務體驗,期待您的下次光臨,祝您旅途順利,生活愉快!
ABALANDIN
Twin Room
Stayed in Feb 2022
Couples
15 review
4.2/5
Very Good
Posted on May 3, 2022
Nice option for the current location. Worth the price. But a bit old. Breakfast 100 % Chinese.
Response from Property: 親愛的客人,感謝您選擇麗江實力希爾頓花園酒店作為您在麗江的下榻之所,很高興得到您的認可與好評。酒店坐落於麗江古城核心,毗鄰眾多熱門景點大研古城,黑龍潭公園,束河古鎮等。步行至古城僅需十幾分鍾,餐廳每日供應豐富多樣的自助早餐,除了傳統中西式早餐沙拉,水果,熱菜,麥片,炒飯等,還可品嚐到本地納西早餐風味,如:雞湯米線、麗江粑粑等,為您開啟美麗一日。我們衷心期待您的下一次麗江之旅,再次入住我們酒店,祝您生活愉快!
Guest User
King Room
Stayed in Jan 2022
Couples
20 review
5.0/5
Outstanding
Posted on Jan 26, 2022
Decent hotel close to the old town. You can walk up a hill or take a taxi to get there. The place was clean and tidy and the room was comfortable. The staff were great and helped us alot. The ladies at the front desk were very nice and friendly and the lady at the noodle station in the morning was very nice and helpful. Would stay again.
Response from Property: 尊敬的賓客您好,感謝您選擇入住麗江實力希爾頓花園酒店並給予我們好評與認可。相信在您的鼓勵下,我們會做的更好。同時我們會繼續努力為您打造更好的優質服務體驗,期待您的下次光臨,祝您旅途順利,生活愉快!