This business trip was my first time to the plateau. It was originally just an ordinary trip, but it became my most unforgettable stay experience.
When I first arrived at the hotel, the warm smile of the girl at the front desk made me feel very friendly. When checking in, she noticed that my face was not very good, and immediately sent a cup of warm sweet tea, and thoughtfully arranged a well-ventilated and sunny room for me.
Late at night, I suddenly felt unwell. I used to come and go to the plateau frequently for business trips. This time I probably caught a cold. It was snowing in Lhasa. After that, I quickly contacted the front desk, and the duty manager quickly arrived with the staff. They were professional and calm. One helped me adjust the pillow and body position, and the other gently patted my back to help me breathe. After I felt more comfortable, I felt that I didn’t need to go to the hospital. What touched me most was that they were afraid that the room’s diffuse oxygen supply was not enough, and they also thoughtfully pulled the oxygen tank. It was so thoughtful.
The next morning, the doorbell rang gently. I opened the door and found that it was the girl at the front desk who personally brought the breakfast tray, which was filled with porridge, side dishes and steaming sweet tea. ”I was afraid you might feel uncomfortable, so I sent it directly to you,” she said softly, ”Just tell us if you need anything.”
Every day after that, I could always hear a gentle knock on the door at a fixed time. Sometimes it was fresh fruit, and every time it was accompanied by warm greetings.
Before leaving, the girl at the front desk specially wrote down my return time and helped me call a car in advance. She stood at the door of the lobby with concern in her eyes. At that moment, I suddenly realized that real service is not about form, but about caring from the heart.
In this strange city, I met not service staff, but a warm presence like family. Thank you for interpreting what true hospitality is with your meticulous care. Such warmth is worth remembering forever. Next time I come, this will definitely be my only choice.