Hotel Al Terra di Mare

We were relying on the fact that the shuttle service was available to pick you up from the train station, which was the impression we got from the listing. When we arrived, after a long day of travel, we were told that the shuttle was not available and we should "call a taxi". They didn't offer to call a taxi for us or anything. I really have never experienced anything like this when traveling at a hotel at this level. We were able to get a taxi in this little town and take a €12 ride up to the hotel where the clerk asked me to show them the email to try and prove that I was wrong. In the end, the email was not very specific and I received no apology or anything. We got off to a very bad start. The property is beautiful, spotlessly clean, and the room was very comfortable. The breakfast was very good as well. But the staff, except for the shuttle drivers, who are really wonderful, were really rude. It was such a lovely place, but we were really turned off by the desk staff. Please know you are limited to two shuttle trips per day so if you don't have a car you are paying for taxis. There is no food on site after breakfast so you have to figure that as well.

It is really beautiful and spotlessly clean hotel with a nice breakfast buffet. However, it is not convenient. To address this, the hotel advertises a free shuttle service, but you should be aware that it is only good for two trips a day and on their schedule, which is not available for a number of hours between late in the morning and later in the afternoon. This is especially difficult because after breakfast there is no food on site. If you want to return to town for a meal, you have to then rely on taxis. It is about €10 each way. We arrived between the morning and evening times and we're just told to "call a taxi." They did not offer to call a taxi for us or help in any way. after a long day of travel, this was very disheartening and unwelcoming. When we got there, the desk attendant basically accused of of lying about the notice they (didn't) give for this. This was the vibe we got the whole time we were there. The shuttle drivers were excellent. The rest of the staff were competent but not solicitious. We travel frequently and I've never really encountered anything like this at a hotel at this level. Also, there is a pool and hot tub on the grounds, but mid-May the water was green and nowhere near ready for guests. Plenty of people were swimming in the Mediterranean, in town. After days of hiking, it would've been lovely to at least have hot tub available.

What a great place. Beautiful bite from the patio. Close to town shuttle runs frequently. The breakfast is unbelievable everything you can imagine absolutely delicious and set up beautifully