Villa Louvre Lens

DO NOT BOOK! this B&B is disgusting. Trying to get there and communicating with the hotel was a nightmare as they cannot speak a word of English… so do not believe they are bilingual. When we arrive we were parked several streets away, on arrival we were greeted all in French and made a further payment as there was an issue with the ******* site on top of what we had already paid. When we got to our room on the top floor, the room was dismal. Blood on the bedding, dust and cobwebs everywhere, the wood work was thick with dust, dust on headboards, in the bedding on the plug sockets. The floor was full of stains, some of which I would rather not wonder what they were. The bathroom was dirty, mouldy and smelt damp, the hair straighteners were full of hair. We didn’t stay the night, left within 10 minutes at which may I add at 9pm to try and find a new hotel. I emailed the owner in French of course as she isn’t bilingual and let her know. There was no response, and we couldn’t see her as she doesn’t live on sight. I can see why due to the state of the place. I sent all the details to ******* for a refund, including pictures which would be great if I could share as the pictures on ******* are most definitely not a true representation. Unfortunately as ******* we’re not able to discuss the matter with the hotel as they do not speak English and refusing to communicate, no refund was offered; but a £25 credit note. Obviously I have refused as I would never book with ******* again!!!!

Awful - Awful - AWFUL I had the absolute pleasure of booking a stay at the Villa Louvre Lens recently, and I must say, it was an unforgettable experience...unfortunately, for all the wrong reasons. Imagine my delight when I arrived, eagerly anticipating a relaxing night, only to find the place completely closed, like a ghost town. Oh, but the fun didn't stop there! I spent the entire day trying to reach someone, anyone, at the hotel. But alas, their phone seemed to be on an extended vacation as well. You know, it's not every day that you willingly part with your hard-earned money just to sleep on the streets, but hey, the Villa Louvre Lens made sure to deliver that unique opportunity. And let's not forget the cherry on top - the icing on this disaster cake: the fact that they conveniently forgot the concept of refunds. Who needs money back anyway, right? I suppose my lost night's sleep was just a generous contribution to their mysterious and elusive business model. If you're looking for an unparalleled experience of frustration, confusion, and the sheer joy of throwing your money into a black hole, the Villa Louvre Lens should be your top choice. They've truly mastered the art of disappointment. Kudos to them!

A little gem What a gem - from the outside, absolutely nothing special, but inside a delight. Fairly compact room but the high ceiling made it feel spacious. Very clean and an excellent shower. Friendly welcome, despite our limited French and the staff member's limited English - also very helpful in explaining the Sunday parking tariff outside the hotel. Good breakfast too. Definitely worth considering if you're looking for a stay in Lens.