The Dewey by the Lenox Collection

This was one of the worst lodging experiences we’ve ever encountered. The “Standard Queen” looks beautiful on the website, but the only commonality for “Room 6” was the wall color. We made our plans months ago through AMEX Travel and paid ($$$) in advance. Disappointingly, it was not what was advertised. From check-in to check-out there was a lot left to be desired. It does not appear that they’re even performing basic maintenance and Servicing. The Shower amenities were empty, the recent Daikin Heat Pump was inoperable, and the added window AC unit was sealed with tape and a washcloth. There was no breakfast in the B&B - unless you wanted to drive down the road to the Constance. The shower stall floor was stained by the Amenities caddy and the bathroom sink did not drain properly. Additionally, the pop-up drain was inoperable. This property has SO much potential, but it appears to be understaffed and worn out. We paid a lot of $ for a two-nite stay and, unfortunately, I’ve stayed at nicer places for a fraction of the cost.

Per my text (unanswered): rather disappointing experience for $550/night, and I am Italian and wealthy luckily, so this is not related to an old property or an expensive hotel, since we are well accustomed to both. 1. Room did not have a bathroom inside 2. One bed had squeaky springs and another one had a detached headboard that was oscillating 3. There was molding on the bread for breakfast on Saturday. Breakfast in general was well below expectations. This feels like the typical high-season summer robbery, around the Tanglewood events. Well, you will never see us again since we are smart enough to get robbed once, not twice in life!

Cute bed and breakfast type place but more private and hotelish. Friendly staff and very close to Lenox and Pittsfield.