Gateways Inn

Ambiance and Decor: The historic building’s elegant, well-preserved decor and cozy atmosphere are frequently mentioned. Guests enjoy the quiet, intimate setting, especially in rooms away from the main building or kitchen areas.

We had a wonderful stay at the Gateways Inn. My husband and I were on the way to Boston and stopped her for the night before. Our room was lovely and very clean. Michelle made us a delicious breakfast, which was included, the next morning with a nice variety of choices. I would highly recommend at stay at this beautiful inn.

We booked this inn based on the reviews. They did not support the experience we had. We got in late, were given the Viola room on the main floor at the front-key left in an envelope in the open foyer with a note. The corner room with two big windows is very well lit outside - all night long and they don’t have blackout drapes. The pillows were hard and stiff and it was impossible to sleep. I can honestly say the bed is the worst I've ever slept on in a hotel/inn. After the second night I woke up having to take medicine to cope with the back pain. And the bathroom is freezing in winter. But we hoped breakfast would be great - and it was - the second morning. But the first morning we came in for the very limited time it is served (9am-9:45am). At about 9:05 a lady came in and told us the chef was running late but she would take our drink orders. At 9:15 she came in-without drinks - and announced “The chef isn’t showing.” Would have been nice to know since we had a 10am tour reservation. Clearly they weren’t just running late. Would have been nice to have been given the option to wait or get a refund for breakfast the first time when the chef obviously wasn’t even in the building. We’re told we’ll be mailed a check in two weeks to offset the inconvenience.. I guess they don’t process a credit back to your card? Not sure what happened here but they need to figure out a better way to approach a situation like this. On the positive side, the inn is in a wonderful location-very accessible to little shops and restaurants and close to places we wanted to visit. They do supply bottled water which was helpful. And I do have to say the towel warming rack in the bathroom was very nice and they did a good job with daily maid service. But my back still hurts-thus the 2 stars.