Empire Hotel

Disgusting room shower not working damp room lock on door had issues

Worst hotel I've ever stayed at, dirty, no tv, I was put on the 3rd floor and I'm in a wheel chair and theres no lift. Staff are miserable and unhelpful. Never again.

Stayed here with friends for a birthday, when we got to the checking desk we was told by the staff we wasn’t a loud a key to our own room to lock the door , they kept the key. We had to keep our valuables in the car, the walls were disgusting covered in excrement and what looked like bogeys spit or other bodily fluids! The sheets were disgusting, bath room was mouldy and dirty, only a kettle in the room with a small wardrobe. The place seemed uneasy and people walking around at all hours making noise, we didn’t stay there as we were worried for our lives! No refunds given and reassured by the front desk them keeping the door key was normal procedure! We left and did not stay the night AVOID AT ALL COST! Do not waste money here . Staff were see smoking in the free rooms and doing illegal things and speaking to them they said they have s*x with each other

The photos online and the reality are worlds apart. The hotel looked abandoned, like it was inhabited by homeless people. The smell and dirt were overwhelming. We had to watch out for broken furniture on the stairs, a damaged wall, and debris on the floor. The bedding and bathroom were filthy. We left without staying even 10 minutes. This place should be shut down, not showcasing beautiful photos from maybe 20 years ago when it looked decent.

Imagine camping without a tent, but worse This hotel is no where near as good as the pictures, I’ll start from the beginning, there is no free parking like advertised. When I went to check in I noticed a very strange smell, can’t quite explain it but it wasn’t good. The room was bare, no tv, black hairs found in the bed, very dirty and dated. There was a kettle but no cups or tea/coffee. The bathroom was disgusting and the shower had very low pressure. The room was booked via work so had to stay, contemplated sleeping in my car. Please read the over reviews before booking this place. 1 good thing the girl on reception was helpful and polite.

Actually would rate it 0/5. The carpet on the stairs was filthy and the smell not good. The door to my room was full of holes and the room itself very basic and not clean. Shower room very basic too. Room door wouldn’t close. The tea/coffee maker was a kettle but with no tea bags/coffee that I could see. When I first got there, no-one in reception, I know they need comfort breaks. But when she came back, completely ignored me at first, then the phone rang, took the call without even acknowledging I was there. Would not recommend at all. It wasn’t expensive so didn’t expect luxury, but the basics would have been nice. Hence I booked out and am now in another hotel