Only giving it one star because I cant give it zero. Came to stay here to see my dear friend graduate from basic at Ft. Sill. We (me and a group of 4 friends) pre-booked online because we are broke college students and wanted to pay when we arrived. We pre-booked a room with 2 queen beds and a pullout couch because there was 5 of us. When we finally got to OK (coming from LA) it was about 11:30pm and we were exhausted just ready to SLEEP. When we got into our room, there was no pullout couch! Not to mention it smelled like a dog rolled around every crevice of that room and then decided to smoke a blunt afterward!! I called the front desk and spoke to a really sweet girl who was willing to give us a correct room, but then said ”all of those rooms are dirty right now, but I can offer you a cot”. Y'all. I am not exaggerating when I say that cot has seen WAYYYY too much. it reeked of ****, even worse than the room did (and that's saying alot). I was beyond infuriated. I just drove 8 hrs and now I have to sleep on a **** cot. I went down to the front and spoke to the same girl (who was around my age and literally all by herself handling this entire hotel!) and I asked her if there was something we could do because it was just unacceptable. She said and I QUOTE ”I am not authorized to give refunds, but my manager Jaime will be in tomorrow morning at 7:30am and will be glad to give you one. Come back down tomorrow morning”. She also encouraged me to complain about the **** smell, as that would ”help my case”. (I would also like to mention here that there were MULTIPLE signs around the hotel and in our room that said no smoking was allowed, even medicinal!) When I came down the next morning. I was met by an INCREDIBLY rude man who was extremely dismissive of my complaints. So rude and disrespectful, and I partially believe it was because I'm a young woman and he's an older man. He told me that I had only booked a room with 2 beds, and said ”that's what it's showing in my system”, which is not true!! My theory is that they gave our prebooked room to someone else, which is understandable since there was no guarantee we would show up with just a pre-booking, and it was 11:30 pm when we showed up. But the least they could have done was give us some type of refund, even partial would have been better than literally nothing! I have stayed in some pretty rough hotels in my life, but nothing compared to the absolute horror I experienced at La Quinta in Lawton, OK. Will NEVER stay here ever again. And, the breakfast sucked. Literally a waffle machine, activia, cereal, and some mushy apples. Don't stay here. Unless you smoke **** and are also a dog, then you will fit right in!
97 Reviews