Shangri-La Mactan, Cebu

First of all I stayed at Shangri-La for the first time My previous 6 visits to Cebu stayed at another 5 star planted xx resort I came to stay because I saw Shangri-La's reviews are very high I didn't know that I was so angry that I lived there This time I went back to Cebu for only one night because my main trip was in Bohol Spent hk$2200 to stay one night in the most ordinary city view twin room Once checked in, the front desk has asked if there is an extra charge for the sea view Thinking to experience the main room comfortably can Don't pay too much attention to the landscape Attempting to apply for an hour late check-out he said not so half an hour nor so helpless Turns out the hotel is so strict maybe too many people stay Somehow entering the room was an extra bedroom with 3 beds I felt super uneasy And the room has been very small plus bed after is the original completely no space A bit scary I 2 people do not understand why 3 beds Originally I was happy to shoot into the room unboxing but the room was super old with yellowing along the curtains I immediately felt like living in a Hong Kong holiday camp Room light switches are not uniform If you want to turn off the lights look around for light switches The room is not equipped to speak of Audio Coffee machine of course all without I went to the hotel dinner buffet for 28xx peso Drink hot coffee and tea for free, add ice to charge (but breakfast buffut plus ice does not have to pay extra) This hotel than I feel very realistic every location is looking for a charge When you are eating buffet there will be a separate charge ice cream counter placed in the middle Finally I requested the front desk to clear the extra bed and replace the shower curtain I still remember the male front desk looking super naughty After clearing the bed the furniture does not move very messy Finally to sleep in the room is going to hear the sound of the air conditioner unit But normally acceptable but when sleeping sleep on a pillow is going to hear the noise of the grandfather is not able to sleep tried to use 10 minutes really can not sleep can not sleep eventually I was to call the front desk to complain and then find Trip.com to help me complain finally spent an hour more time to change the room for me The process trip.com is really responsible, he is constantly helping me follow up, then he also called me to ask if I changed the room, I said not yet any news he said that actually the efficiency is really slow, finally when changing rooms the manager came up, the manager attitude is very good, he kept saying sorry sorry, I told him what happened today, followed by the manager saying that this is actually okay to check out a little later, unless you are going to check out at five or six before you have to charge separately so I don't understand why the person at the front desk would be a complete sayno? I don't know if it's because I don't pay extra for room changes or if it's a problem that I'm Chinese, but if I only stay for one night actually a big half of my trip is very bad, so I'm bound to not stay again Basically the hotel is already very old in the room all floors can hear very loud d machine bad sound really not a name brand to call good The only better thing is its landscaping and facilities more a family is suitable But if you want to relax and casual is definitely not suitable for this price This is the first time I have complained so seriously about a very bad hotel experience

This is my third visit to Shangri-La. I think I come here once every 10 years. When I came here 10 years ago, the building was being remodeled, but it has been completely renovated and has become larger and has more pools. I was thinking of going to the modern Sheraton, but I came to Shangri-La. As expected, you can't ignore old traditions. And if you have children older than elementary school, you should definitely go to Shangri-La. You can snorkel right on the beach, so you don't have to spend money on a hopping tour. Unless you're going on a southern tour. Even though it's old, it's not dirty at all and it was great. I also recommend the dinner buffet at Tide with a 25% discount coupon. Grab is really well-run, so it's not scary to walk around and it's comfortable.