Shangri-La Mactan, Cebu

The hotel itself is great, and our family room was spacious and comfortable. The dining experience was excellent, with a well-balanced buffet breakfast and quick poolside service via a convenient QR code system. However, the check-in process was a bit drawn-out. After I thought I had completed everything, I was called by phone back to pay a deposit. They mentioned they would contact me when the room was ready, but I never received a call. I ended up going back later on my own, and while the staff did apologize, it was still an inconvenience. My only other gripe is the lack of valet parking, which I would expect at a hotel of this standard. Instead, guests have to walk roughly 250 meters each way to the car park, which can be uncomfortable in the heat. Overall, a great stay with a few minor hiccups

All the experience in this hotel was perfect! my daughter really enjoyed all the facilities. The food was delicious too and with many different options.

NO more FREE Shuttle Service from Airport to Resort and back  I prepaid for a Premier King OCEAN Wing Room but Receptionist Gavin forced me to take a Main Wing Room bec their hotel was full so I wonder how Trip.com was able to offer such type of room if it was not really available SCAM Room is very big and clean but Housekeeping did NOT replenish the tea and room slippers everyday I also doubt where they refill the inroom Water bottles bec it is NOT sealed. TV had cable had many local and international channels like HBO AXN which I love   I thought staying in a 5-star EXPENSIVE resort will provide me EXCELLENT service but this resort had DISAPPOINTED me big time NOT WORTH THE MONEY i paid for. The resort does NOT have lunch buffet so u have to get in-room dining or go out  This resort had the WORST BREAKFAST BUFFET service I have ever experienced. I really hate having to wake up 5-6am just to take breakfast bec it is very chaotic and disorganized you have to wait 1-2 hours standing for a seat inside. The variety is good BUT everyday the coffee machine is NOT working and service is so slow and double standard meaning if you are a foreigner they will smile and bring u ur ordered food but if u are local they DELIBERATELY FORGET your order I stayed 5 days I ordered omelette to this RUDE *** server JOHN MARK at the egg station and everyday I NEVER GOT THE OMELETTE. I had more walk less eating. The sausage and corned beef even soup station was VERY SALTY They also HIDE some of the fruits like Mango and Papaya Guests PAID for those but why hide it The servers can see how displeased and annoyed I already was but instead of trying to appease me THEY ALL DELIBERATELY IGNORED ME and gossiped about me and deliberately made ALL my in-room dining orders VERY SALTY  DO NOT order in-room dining bec not only is it expensive it is very salty The hainanese chicken rice looked so pretty on the menu but what arrived to me was OVERCOOKED DRY Chicken and very salty rice and soup  DO NOT eat in Tea of Spring their LOUSY chinese restaurant. The food is very expensive and VERY SALTY its cooked by a UNprofessional Filipino cook hence the taste is disgusting the KungPao Chicken was so dark and so salty sour WHAT A WASTE OF MY HARD EARNED MONEY The BEACH was also a big disappointment I used to love staying here bec of the clean beach but every morning  I go to the balcony to smell the sea breeze but now it is DISGUSTING and smells bad there is a strong diesel scent and fried fish from the air I couldnt smell the sea anymore when I went for a swim I also noticed the water is not clear anymore IT IS DIRTY and SMELLY -Diesel scent