Guest User
July 21, 2024
We were last here March 2024. During that time, a previous guest left their soiled clothes in the Clothes Cabinet. I just asked the housekeeping to remove it, no biggie. This time around, there were multiple, successive lapses in management. First, we booked a suite room for our anniversary, but when we got inside our room, they downgraded us to a Deluxe Twin Room. The receptionist made a mistake, but she remedied it & transferred us to a suite room. Second, for a booking of 2 adults, they gave us only 2 pillows on our bed. I asked for another 2 pillows, but they said they would charge us for extra pillows! My husband immediately complained that in the Deluxe Twin Room they previously gave, we had 2 pillows EACH, & now that we’re in a Suite Room, they downgraded us to 1 pillow each?! They backtracked & gave us another 2 pillows with no extra charge. Third & lastly, we intended to put our bottled juices & water inside the refrigerator, when lo & behold, upon opening the ref, a previous guest’s food is still left inside, all smelly & moldy 🤢🤮 We just closed the ref & decided that this hotel is the WORST! I do not recommend at all! Poor overall operations management & housekeeping services!