Your Holiday Homes

Our stay was a nightmare. The bathroom door was off its hinges and couldn't be closed, forcing us to use it without any privacy. The cooking vent was broken, filling the room with smoke and odors whenever we tried to cook. The place was infested with cockroaches and ants, even in the bed. There was no balcony, and the owner was extremely rude. When we informed the owner about these issues, he admitted that the pictures and description were outdated and did not reflect the current state of the room. Despite multiple conversations, ******* has not resolved the issue or contacted us since November 19, when they stated that they would within 72 hour, we felt trapped because the owner refused to refund us, even though we wanted to leave immediately for a cleaner place. *******, where is your customer protection? We just want what we paid for. This is only a fraction of the problems we faced! We expect ******* to correct this injustice and our nightmare!

I am very disappointed with ******* for listing this place. The place is in disrepair, dirty, and the room smells horrible. I rented this place to provide accommodation for my two elderly sisters who are coming to Cebu from Masbate to attend our younger brother's funeral. There is no elevator and we were given a room on the fourth floor. I reserved the room for eight nights. Unfortunately, we cannot use the place. I asked for a refund because my sisters cannot climb the stairs. An ******* staff did a great job in negotiating a refund. Despite all his efforts, we were only refunded two nights out of eight. I've been always satisfied with Expedia's services before. However, this time I am very disappointed and extremely dissatisfied for having this property listed as one of your lodging accommodations. Please, save your reputation, discontinue your relationship with "Your Holiday Homes."