Crown Regency Hotels and Resorts Hotels in Lapu-Lapu City

⭐️⭐️⭐️ (3/5) We stayed at Crown Regency Suites during Typhoon Tino as a temporary shelter and checked in at almost 3PM in Villa #23. Unfortunately, we weren’t very happy with the accommodation’s cleanliness. The place was quite dusty—from the living room to the bedrooms—and we ended up sneezing several times due to the dust. It seemed like the villa hadn’t been properly cleaned or prepared before our arrival, and it also looked like it hadn’t been occupied for quite some time. We also had issues with the door lock, as our keycard couldn’t open it. The staff, however, responded quickly and changed the lock for us, which we appreciated. The living room TV wasn’t working at first, but they replaced it right away. There were also some water droplets in the master bedroom, which we understood considering the strong winds brought by the typhoon. The shower on the second floor wasn’t working, and the kitchen, living room, and service area floors (up to the second floor) were all noticeably dusty. Curtains were dirty as it has a lot of visible stains. Despite these issues, the staff were accommodating and polite throughout our stay. We requested a late checkout and they kindly allowed us until 1PM which supposedly have a late check out fee of 3k. Overall, we appreciated the staff’s assistance and understanding during the typhoon, but the villa’s cleanliness really needs improvement.