Villa Vik - Hotel Boutique

The Hotel Villa Vic, Arrecife, lanzarote is a small boutique hotel with about 14 rooms. We were half board and took lunch on 5 of the 6 days there. It is very well appointed and delightfully presented. It is dramatically understaffed and our stay was marked by moments of chaos and high farce with the guests helping to clear up and sort things our for themselves. Janet, my wife has a lactose intolerance. The menu is restricted and she found dinner on the first night difficult. Next morning we asked Abdul, the sole member of staff if her intolerance could be accommodated, he said yes and would inform the chef, he didn't and dinner that night and subsequent nights was a matter of giving her a meal with the lactose component extracted. Very few people were eating at night so a different sauce for her should have not been a problem. Wednesday and Thursday breakfasts were utterly chaotic, the young lady could not cope on her own with greeting new arrivals, waiting on tables, cleaning up, coffee, and forgetting peoples' orders. On Thursday we started breakfast at 8.45 am and at 10.30 Janet was told the coffee machine had broken - I had given up as had a zoom call. In a nutshell, this place is somewhere between the white lotus and faulty towers. Clearly, one person could not cope with the differing demands of so many guests. I have to say that I could add other points to this but the above serves to give a good picture.

Lovely spacious room in lovely relaxed hotel. Extremely friendly and engaging staff. Only suggestion is that they could do with tea or coffee making facilities in the room.

Lovely hotel a real gem away from the crowds, in reality you need a taxi to get anywhere. Pool area and rooms are really nice and clean. (I like clean ) The bed in our room was lumpy with bits sticking in my back all night but other than that lovely . Food is good dinner choice limited but lovely. One negative was the staffing ! The staff are fantastic however there aren’t many (one) he is bar man - waiter and front desk . During the day we would have to hunt around to find someone to get a drink and normally wait 30mins if he was busy seeing to someone else

Possibly the most relax, peaceful and quiet holiday I've ever experienced. The hotel is a hidden gem, 15 mins walk along the seafront to Arrecife and approx 25-30 mins to Playa Honda. Nothing else around, no shops, bars, nothing. Just a service station to buy water, crisps, chocolate and ice cream. Water in the rooms would have been appreciated as there's a sign saying not to drink the tap water. Villa Vik was charming, like being in a friend's villa and it's in a residential area, not a resort. It's stylish inside, rooms are big, breakfast was absolutely spot on. Clean and welcoming with friendly staff (when they appeared, service was a little erratic but this wouldn't put me off coming here again). We are out each night in Arrecife or Playa Honda where there are lovely, genuinely Spanish bars and tapas cafes both on and away from the seafront. You can have dinner at the hotel but we chose not to as we like exploring. The bus stop is just 2 mins walk away too. There wasn't a kettle etc in the room but we asked for one on our first night and it arrived straight away. There's a Spar supermarket in Playa Honda and a HiperDino supermarket in Deiland shopping centre there too, where you can buy teabags and milk etc. Really loved this hotel, and hopefully will return one day.

The hotel was very under staffed. There appeared to be only 1 member of staff available. That member of staff would be covering the reception, the bar area and the dining area. Found it almost impossible to get any service when needed. On our first night we discovered that there weren’t any sheets on the bed. We tried phoning reception at least 5 times without any answer. I ended up going down to reception and ringing the bell. Nobody answered. Eventually the staff member who was serving dinner came. I explained the situation and the staff member then disappeared to reappear with a couple of sheets for us to fit ourselves. Our room was ok and we had a large terrace with hot tub. Unfortunately the hot tub wasn’t working properly. We didn’t have an evening meal at the hotel but it appeared to be fully booked most evenings. There is a sign in the room advising you not to drink the tap water. However, no bottled water was provided. There was now tea/coffee making facility in the room and due to the under staffing it wasn’t possible to get any room service because the phone was never answered.