I have visited this hotel 9 times since 2019. It’s my go-to Lake George place. It’s impeccably clean, luxurious, and I always book a room that’s “Lake View, Balcony.” I can’t tell you how much I enjoy sitting out on the balcony for hours every afternoon, just watching the lake. I visit 2-3 times each summer. I’ve also visited the restaurant (Charlie’s) for breakfast multiple mornings. I have gotten to know Michele (who does the coffees) and Mary who is a server. Always so friendly—and they’ve remembered me each visit. I also remember their daughters working! I love that it’s such a charming and intimate environment! Anne was our friendly server at dinner! This most recent trip, in September 2022, I struck up a conversation with Becca, the manager at the front desk. She remembered me for the rest of trip, called me when the room was ready, and greeted me by name the many countless hours she was working, whenever I walked past the front desk. She was so excited FOR us that we were having a great time. I felt so comfortable—more excited, really—stopping at the front desk to show our pictures from the boat trip that day. ALL the front desk staff went above and beyond in being concerned not just for our stay but for having a happy trip at Lake George in general and that has ALWAYS been our experience there. The staff happily remember you even a year in between! And of course basic needs/requests like “I don’t need housekeeping but can we get more towels, etc.” were always met with friendliness and promptness—total ease. I love that the Marriott app lets you do this and then the front desk chats back with you! I feel special when I visit because I am remembered. That’s part of the culture not only among the staff at the hotel but among the people at Lake George. So, while it’s managed with the professionalism of all Marriott properties in my experience, it’s really the individuals here who make the experience something I feel loyal to. AND the lake views are really unbeatable!
Excellent
102 Reviews