We have stayed here several times over the years as my parents decided to retire here. Now we just have my father and come a few times a year. This property has been up and down over the years, and it seems to be more down now. I will not come back no matter what. We always get one of their suites, and that is the best thing I can write about is the room you get with a suite, it works well for my two sisters an I to spread out. Check in was ok, but it took forever, as there was one person checking in the many that were standing in line. I did question the girl checking us in about payment, as we split the bill at the end, and this has never been a problem, she assured me that nothing would be charged to my card until we check out. More about that later. We were also told that there is no longer daily service unless we request it. This was fine for us. You put your garbage out daily and they pick it up, and you have to ask for towels. Arriving to our room, it is just not clean and it is very run down. The sofa had actual dirt and debris, like little sticks on it. There were stains and the cushions had seen better days as they were collapsing. The bathroom had so many issues, the baseboards were filthy, the faucet with the sink looked like it hadn't been clean, but trying to clean it ourselves didn't work. It looked like acid or something had simply ruined the finish. The wood was coming off of the bottom of the bathroom door. I thought there was hair in the sink, but realized it was tons of cracks in it. The duvet covers each had stains on it. The room was just generally run down and felt dirty. We would have check out, but could not find anything at that point. We had 3 towels for 4 people, so I called and asked for more, and they told us to check at the desk later and they would have them. We left for dinner and then came back and stopped at the front desk. We also passed a few police officers walking through the lobby. When I asked for our towels, they said that we may have to come back as they had an ”incident” and were busy. So we made our way to our room, realizing the incident was the room next to ours. The door was shut, but outside the room there was a dog bowl full of food, and one single upside down flip flop. We could hear shouting from the room. This went on for an hour or more, slamming doors, police outside our room, and then the room was empty. I don't know what happened, but I feel as if this is a transient hotel and some are long termers. Our stay was relatively quiet from that point on. We saw the same young girl at the desk every time we had to go there. While she was not unpleasant and I believe overworked. I joked about her always being there and did she ever get a break, and I got shot back, ma'am, how can I help you? I am sure they are just as short staffed as the rest of the world right now. Checking out was a disaster as two bus loads of kids were there and the person in front of us seemed to be checking them ou
105 Reviews