Box Residence Hotel

0/10 Do not recommend I am writing this review to share my incredibly disappointing experience with The Box Hotel, which I would not recommend to anyone. The photos on their booking site are completely deceptive and do not accurately reflect the actual condition of the property. I had booked this hotel for my security and driver while visiting the country, paying in full for one room and planning to pay for the other upon arrival. However, upon arrival, I was told they had no record of either reservation. I was forced to wait for hours while they tried to resolve the issue, which they never informed me why they couldnt find the reservation. I attempted to pay for the second room via electronic payment but due to their terrible wifi connection it did not go through. They insisted I send the payment to a Bank of America Zelle account, which I did on my second attempt. After leaving the premises, my original payment finally went through, leaving me double charged. When I contacted the hotel for a refund, they initially agreed to reimburse me but then refused to follow through. The owner of the establishment was manipulative and played unnecessary games, making the process incredibly frustrating. To make matters worse, the hotel’s facilities were abysmal. The toilets overflowed into the rooms, and there was an entire day without running water. This level of negligence is unacceptable for any guest. Dealing with this establishment was an absolute nightmare, & I have yet to receive a refund overpaying

The room smelled. The water in shower wouldn't drain, obviously the drain was plugged. I complained to the manager and was told "you'll just have to deal with it." The free "breakfast" is nothing more than tea and bread.

Nice adult property it will be recommended to passport and world traveler friends. The wifi policy is not good and wifi was not great. The bar lacked local aka Nigerian options. Why would travelers want to come over 5,000 miles to drink just what they have back home. Just sayin more local drink options. They don't have visa or master card service. So be extra prepared before entering the country.

Horrendous experience , incompetent staff, hostile owner and worse of all filthy. This is the sort of hotels you hear horror stories about and people getting ill. It was absolutely disgusting from the room over flooding from the shower (please view other people's reviews of this ) the kitchen being filthy and grimey, to finding ants in a over used kettle with residue calc inside to a swimming pool with dead animals and particles we'd never seen . They withheld and refuwe to provide us receipt of our payment and refused to give us a copy of the so called terms. An altercation ensued and we have now contacted *********** to get a full refund and will take legal action if need be. If you like your life then don't book this filthy infested place with your family

Terrible place because they are dishonest and threaten you if you complain. Bad service, rude, dishonest staff and owner. Read the reviews on Google. I did not feel safe here. The owner threatened to get in a fight with me when I complained about the terrible service. Would definitely not recommend. There's far better places in Lagos.

The hotel is a quiet and calm place with polite and professional staff. The neatness is top notch and the food is also nice. They also have a private pool. I recommend this facility for travellers who love privacy.