Belle Des Iles

Struttura ok .

Upon arrival at the property, the owner, surprised by our presence, informed us that she had mistakenly overbooked our apartment due, according to her, to not having checked the passports of the guests who arrived shortly before us. Although our booking dated back six months earlier and, as she confirmed, we had booked first, the owner did not want to inconvenience the guests and preferred to create inconvenience only for myself. The owner worked to find a solution in a relative's facility. However, it meant that for two nights we were accommodated in a room equal to the one booked (large with kitchen), but for the remaining two we would have had to move to a smaller room without a kitchen. We accepted as we had no alternatives and were convinced that the room downgrade would be taken into consideration in the bill. Alas, the bill we were presented with was the same as the initial one. It was of no use raising the issue to the owner, who arrogantly ordered us to pay the entire sum without discussing it since, according to her, "overbooking problems are commonplace and not that serious", nor did we contact the service. booking customers. Ultimately, time/money wasted and nervousness accumulated during the entire stay. Stay away from the disorganization and arrogance of Belle des Iles.