Guest User
February 16, 2025
From Tokyo to Yokohama and then to Kyoto, I stayed in all Richmond hotels. However, only the public space in this hotel is slightly better. The service is terrible. First of all, the replenishment of supplies is very untimely. There are no tea bags. Tea bags can only be collected in the tea lounge when it is open. It is very unfriendly to people who always miss the opening time of the tea lounge when they leave early and come back late. Moreover, the variety of supplies is very incomplete. There was no lotion and toner during our stay. There was no facial cleanser, cotton pads, hair bands or bath salts. These are directly provided by Richmond in Tokyo and Yokohama. If you want bath salts, you have to go to the front desk. The front desk also registered my room number and checked how many days I would stay. Then told me that this is a special service. Every aspect makes people feel stingy. There was a lululun mask in the room on the first day, but it would not be replenished later if I stayed for several consecutive days.
The bathtub in the room was not cleaned properly. There was grease on the bathtub and washbasin. Overall, the location is OK. It is quite convenient. I hope the service and hygiene can be improved.
Original TextTranslation provided by Google