Shimogyo-ku Motoakuojicho 41, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8091, JapanView Hotel Details
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Hotel M's Est Shijo Karasuma Guest Reviews
4.5/5
Great
200 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(200)
Positive reviews(188)
Reviews with photos/video(46)
Awesome stay(38)
Easy to get around(30)
Friendly staff(29)
Great value for money(27)
Convenient for shopping(25)
Close to metro(11)
Small room size(8)
Negative reviews(12)
Anonymous User
Semi Double Room
Stayed in Oct 2024
Couples
10 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Very good location convenient to train station and have tons of free amenity
Response from Property: Dear GuestTThank you very much for having stayed with us at Hotel M's Est Shijo Karasuma and taking the time to share your valuable feedback. We're so glad to hear that you found our location convenient and close to the train station.It's always a pleasure to know that our guests appreciate the easy access to transportation.We're also happy that you enjoyed our many complimentary amenities.Thank you again for choosing Hotel M's Est Shijo Karasuma.We hope to have the pleasure of welcoming you back in the near future.Hotel M's Est Shijo KarasumaFront Desk
Werathas
Semi Double Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 9, 2025
Apart from the very small room, everything is good. Very good location. The shopping road is located just across the street from the hotel. Many restaurants and convenient store in the area.
The staff is friendly and helpful. They helped us with directions and how to book the bus back to the airport.
Overall very good, at a very good price too. Recommend.
Response from Property: Dear WerathasThank you so much for your kind words about Hotel M's Est Shijo Karasuma! We are so glad to hear that you had a wonderful stay with us.We're delighted to hear you enjoyed our convenient location, helpful staff, and great value.We take great pride in providing our guests with a comfortable and relaxing experience, and we are always working to improve our services. Your feedback is invaluable to us, and we will use it to make sure that our hotel continues to exceed your expectations.we hope to have the pleasure of welcoming you back to our hotel in the near future.Hotel M's Est Shijo KarasumaFront Desk
Puteh Nabilah
Semi Double Room
Stayed in Dec 2024
Family
2 review
4.2/5
Very Good
Posted on Jan 18, 2025
Love the fact that the hotel location is very ideal. Near railway station & bus station
Response from Property: Dear Puteh NabilahThank you for choosing to stay with us at Hotel M's Est Shijo Karasuma and for sharing your valuable feedback.We are delighted to hear that you enjoyed your stay and appreciated our convenient location. As you noted, we are within easy walking distance of both the bus and railway stations, making it simple for guests to explore the city. Additionally, the nearby convenience stores and restaurants allow for easy access to snacks and meals.Your feedback is greatly appreciated, and we sincerely hope to have the pleasure of welcoming you back in the future.Hotel M's Est Shijo KarasumaFront Desk
Guest User
Semi Double Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Mar 11, 2025
The hotel is clean and the staff are incredibly friendly and nice to us.
Response from Property: Dear GuestThank you so much for your wonderful feedback! We are delighted to hear that you found Hotel MS Est Shijo Karasuma clean and that our staff made your stay enjoyable with their friendliness. Providing a comfortable and welcoming experience for our guests is our top priority, and your kind words truly mean a lot to us.Your feedback is invaluable to us, and we will use it to make sure that our hotel continues to exceed your expectations.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Hotel M's Est Shijo KarasumaFront Desk
Sarot Thairatsatien
Semi Double Room
Stayed in Jan 2025
Couples
2 review
4.0/5
Very Good
Posted on Mar 24, 2025
The location is great, but the room is smaller than expected.
Guest User
Semi Double Room
Stayed in Nov 2024
Family
28 review
4.5/5
Great
Posted on Dec 11, 2024
Great location
Super convenient for shopping, dining n public transports
Response from Property: Dear Guest,Thank you very much for having stayed with us at Hotel M's Est Shijo Karasuma and taking the time to share your valuable feedback.We are very glad that you chose our hotel as your accommodation among a lot of hotels in Kyoto.And also very pleased to see that you are satisfied with the location.We are constantly seeking to enhance our service for every customer,so your feedback is important to us.We will continue our efforts to give guests a more pleasant stay in every aspect.Once again, your feedback is highly appreciated and we hope you will give us the opportunity to welcome you back in the future.Hotel M's Est Shijo KarasumaFront desk
From Siberia with Love
Semi Double Room
Stayed in Oct 2024
Couples
9 review
4.2/5
Very Good
Posted on Jan 7, 2025
It’s ok, but room wasn’t very comfortable. Also the bathware was defective.
Response from Property: Dear Guest,Thank you very much for staying at Hotel M's Est Shijo Karasuma. We apologize for the inconvenience you experienced with the room comfort and pajamas . Your comments are valuable, and we will address these issues to ensure a better stay for future guests. We hope to have the opportunity to serve you again with improved accommodations.Kind regards,Hotel MS Est Shijo Karasuma
SZCthebandit ‖
Semi Double Room
Stayed in Mar 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on May 18, 2024
Nice location, easily reachable from karasuma. Amenity included water dispenser which is nice.
Anonymous User
Semi Double Room
Stayed in Sep 2023
Couples
3 review
5.0/5
Outstanding
Posted on Dec 6, 2023
Nice and great place to stay. Place is very convenient and has good food around
MengWei31
Semi Double Room
Stayed in Jan 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The cleanliness of the room was exceptional, with every surface gleaming and spotless. It was evident that the housekeeping staff took great care in ensuring that every corner was thoroughly sanitized. I felt completely at ease knowing that hygiene was a top priority.
Overall, I recommend highly enough for the hotel commitment to cleanliness and the exceptional range of amenities offered. Whether traveling for business or leisure, guests can rest assured that their stay will be both comfortable and convenient.
Chizuko
Semi Double Room
Stayed in Jun 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 25, 2023
Nice hotel , clean and kind staff, specially room cleaning lady was nice. everyday free water bottle. Free wifi.
The room was compact but bath tab was not so I could relax legs in bath after walking a lot.
Close to big size seven eleven, I could get goods and morning coffee.
There is green tea bags in the room.
I wished select tea and coffee and tea bag like amenity.
Sugeng Shi
Semi Double Room
Stayed in May 2023
Couples
6 review
5.0/5
Outstanding
Posted on Jun 26, 2023
The location is very convenient, exactly at the shijo area. It’s very convenient to find food and to do shopping. Takashimaya is within walking distance (15 minutes). Daimaru, Fujii Daimaru and Tokyu Hands are just around the corner.
However, we requested for a second card. They have been kindly trying to help us, but somehow that card just expires after a while, causing us to visit the front desk repeatedly.
Strongly recommend this hotel if you want to shop in Kyoto.
Guest User
Semi Double Room
Stayed in Dec 2023
Solo travelers
8 review
4.0/5
Very Good
Posted on Jan 13, 2024
My room had a weird beeping sound which was agitating. Else room was small but efficient
Guest User
Semi Double Room
Stayed in Feb 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Lovely hotel. Room small but everything I needed.
Great location.
Juan Ignacio
Semi Double Room
Stayed in Apr 2023
Couples
6 review
4.2/5
Very Good
Posted on May 4, 2023
Fantastic option to stay in in Kyoto. The location of the Hotel is unbeatable: you have the main avenue of Kyoto and the Hankyu Kyoto Line just one block away from it. The staff of the Hotel is very warm and nice.
You may need a translator in case english is not enough, but, in fact, this applies to all Japan and not only to the Hotel's employees.
Response from Property: Thank you very much for staying at Hotel M‘s Est Shijo Karasuma this time.Shijo Karasuma, where the hotel is located, also serves as a bus stop for many buses, so you can go smoothly to each sightseeing spot.We will continue to strive to further improve our services without compromising on the advantage of favorable location.We look forward to your continued patronage of Hotel M’s Est Shijo Karasuma, please kindly.All of our staff will be waiting from the bottom of our heart.SincerelyHotel M’s EST Shijo-Karasuma