Kutchan Hotels with Airport pickup service

My husband and I are highly disappointed with Park Hyatt Niseko. We prepaid and booked a stay for March 2023. We subsequently had a conflict with our dates and contacted Hyatt app via the chat function in January 2023 to check if we can cancel or see alternative options. We were told by the agent that we could cancel and receive a full refund of over $2,000, so we went ahead and cancelled and kept screenshots of this conversation. We also called the hotel to confirm and were again told that we will be issued a refund. However, several months later we have not received the refund. We have worked with our credit card company to resolve this, but they were told by the hotel that no refund will be issued as the cancellation occurred within the 60 day window. Yet we have documented proof from Hyatt that told us in writing that we would be issued a full refund. Otherwise we would not have canceled and made alternative arrangements. We are very disappointed by your hotel, and consider this extremely dishonest, deceiving and not al all representative of a reputable and professional hotel brand.

We were greeted warmly at the front desk by Taito (cute Japanese boy who speaks good english with a Thai accent! I mean this as a compliment). Was pleasantly surprised when he allowed us to check in even though we were 2 hours early. Shortly after entering our room, Taito personally knocked on the door to give us some items which my parents requested. He was also standing out there in the bright sun to say goodbye when we were loading our luggages into the rental car after checking out. I rate Taito's service and attitude: 5 Stars!!! Room had a kitchen with full set of appliances, utensils and crockery. Fridge had drinks, juices, milk, butter, jam, and even sausages for cooking. And there was a basket with cereal, apples, banana and 2 loaves of bread for our breakfast needs. Overall, this was a very nice and enjoyable stay. The only gripe I have is that the hotel did not allow me to make any change to my dates (not sure why as it was late April and not peak ski-ing season), even though I offered to make another booking first before cancelling(have done this sort of arrangement with other hotels in Hokkaido so I know it's possible). It would have been perfect if the hotel can offer some flexibility to their guests. After all, plans do change due to various reasons. Hope to be back in future and see that they're more flexible the next time round. Till then, thank you and cheers =)

Booked the Hirafu Mountain View Suite. The four-person house was slightly crowded. It didn't look so big in the photos. It was two rooms pulled out by partitions. The hotel is in a good location. The closest base to the Snow Mountain is base, which is a 5-minute walk away. There is a free shuttle bus to and from the hotel. Hotel health and service were in place, the reception staff were fluent in Chinese and English, and there were no communication problems.

Our family stayed at Ki Niseko for 3 nights in early January 2024...one of our best experiences. Located next to Hirafu Mountain Center and Holiday Pair Lift 1, it's convenient for us to pick up ski gears at a counter inside the hotel and directly ski in & out. This area is less crowded than those around Ace Family Lift at the west of Grand Hirafu...thus, an ideal place for beginners. Our Nitori Room is spatial, cozy, clean, and fully equipped with various facilities & furniture, including stoves, oven, dishwasher, laundry machine, utensils, dining table, etc. Our room was supposed to have Mt. Yotei view. Unfortunately, there was heavy snow & cloudy during our first 3 days. If you visit Niseko during heavy snow season, booking the volcano view room is at your own risk. Majority of the hotel staff are international. They are professional, friendly, and helpful. The hotel offered our family complimentary private onsen and transfer to Hirafu Welcome Center's bus stop. Breakfast is delicious and with sufficient variety of foods, though the menu was nearly the same everyday during our stay. All in all, we would recommend Ki Niseko and hope to come back again.

We booked a private room for 1 king as a last minute extension of our ski trip to be close to hanazono ski resort. The common living room area/lobby is extremely cosy with complimentary hot tea and coffee that can be enjoyed by the fireplace throughout the day. Super comforting after a cold day out. We also got to meet the owner Cliff who helped us get to and back from the resort, train and neighbouring Kutchan for dinner. The inn team are also extremely helpful in making reservations and travel arrangements, which made a big difference since the area is much less convenient than hirafu. Complimentary breakfast was a nice touch. They have standard toast and cereal laid out. as well as a hot dish of scrambled eggs, pancakes etc brought to you when youre ready to eat. There is a shared laundry machine, as well as some snow toys and boardgames. Overall had a lovely time here. I felt taken care of. Had a really good experience and human touch. Thanks.

Hotel is a bit far from ski area (10-15 mins walk) especially when it’s snowing and freezing. Shuttle bus only available every 30-60mins. Transportation around town and from Kutchan is not easy. Room is spacious and functional but not pleasant to stay. Bed frame is light and easy to move. Pillow is too soft.

We stayed in a 2 bedroom apartment and found it to be very comfortable. The rooms were a good size, especially considering this is Japan (where rooms are typically very small), the beds comfortable and it was great to have a kitchenette and laundry in the apt. Also, location is great - very close to the main drag, to the food trucks and to the free shuttle to get us to/from the main Hirafu lift/gondola. Staff all very friendly and helpful too! However, note that there was just 2 of us. If you were more people, or with kids, then the living room was a little small.

When you stay at Gondola Chalets in Kutchan, you'll be near ski lifts, just steps from Niseko Mountain Resort Grand Hirafu and 12 minutes by foot from Niseko-Shakotan-Otarukaigan Quasi-National Park. This ski apartment is 7.9 mi (12.8 km) from Niseko Annupuri International Ski Area and 24.4 mi (39.3 km) from Rusutsu Resort.After a day on the slopes, enjoy recreational amenities, which include ski-in/ski-out access.Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 16 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies or patios. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves, and you can also request extra futon mattress (surcharge).

Facilities: good Hygiene: good Environment: Good Service: Good

Located in Kutchan, Casi 67 Chalet is within a 15-minute drive of Niseko Mountain Resort Grand Hirafu and Niseko Annupuri Gondola. This ski chalet is 7.8 mi (12.6 km) from Niseko Annupuri International Ski Area and 19.2 mi (31 km) from Rusutsu Resort.After a day on the slopes, enjoy recreational amenities, which include a spa tub. This chalet also features complimentary wireless internet access, ski storage, and tour/ticket assistance. You'll be on the slopes in no time with the ski shuttle (surcharge).Featured amenities include express check-in, express check-out, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 2 individually decorated guestrooms, featuring kitchens with refrigerators and ovens. 65-inch LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas.