Country Inn & Suites by Radisson, Kunming Changshui International Airport Guest Reviews
4.8/5
Excellent
2145 review
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Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2145)
Positive reviews(2120)
Reviews with photos/video(294)
Offers pick-up/drop-offs(612)
Close to airport(211)
Classy environment(209)
Easy to get around(165)
Friendly front desk staff(144)
Delicious breakfast(109)
Has facilities for children(7)
Negative reviews(25)
kellyvo
Superior Smart Room (2 Beds)
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 14, 2025
Free 24 hours airport pick up and drop off service. Room is very clean and new. Good selection of free buffet breakfast. Laundry machine with drying cycle very new and available for use without extra charge. Detergent is available for free too. Didi taxi to Kunming Railway Station cost about CNY58 one way. Overall we enjoyed our stay here and will definitely come back again.
Response from Property: Dear guest, thank you for your comments about the hotel. I am glad to see that you are very pleased with your stay. Our staff will carefully clean the rooms every day, and we will continue to work hard to improve our service and bring a perfect stay experience to every guest. In addition, our hotel has free airport transfer, you can contact us at the airport, we can send a driver to pick you up, there are free gym and laundry, I hope you can enjoy our better service next time you stay, looking forward to your visit again
BabyBoeing
Superior Smart Room (Double Bed)
Stayed in Dec 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jan 13, 2025
Located this new transit hotel close to Kunming Changshui Airport at a good rate. I was pleasantly surprised by the newness and cleanliness of the hotel and service was too notch, from the airport shuttle pick up staff to the actual check in counter . I wished I had a longer stay at this hotel. While it is far away from downtown Kunming, it is an excellent choice for visitors who need an airport close to the hotel for that early morning flight . The room was incredibly comfortable and the shower was so nice and comforting . Recommended!!
Response from Property: Dear customers are not happy to see your satisfied evaluation, your praise can make us happy all day, our hotel not only has free shuttle service but also free gym and laundry to meet your needs. There are also supermarkets and restaurants near the hotel, including Muslim restaurants, which is very convenient for eating. We are also working hard to learn English, and we hope to do better and provide better service for you. We look forward to your coming again
Lin Hoe
Superior Smart Room (2 Beds)
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 6, 2024
I decided to book a hotel nearby the airport as my flight landed jn Kunming in an unfavorable hours at 2am. My Mom who is almost 80years old need a rest. I am quite impressed with the hotel service. I had checked with them in advance using Trip.com whether they could pick me up from the airport and they responded okay. I provided them with my wechat QR to add me to their account to facilitate pickup arrangement. Everything went well and they pick me up without any hiccup.
Response from Property: Dear customer, thank you for choosing to stay in Liyi Hotel, to get your affirmation is our hotel's greatest honor, we have been committed to providing every guest with a comfortable environment and meticulous and thoughtful service. We are very happy that our efforts have been recognized by you, and every staff member of our hotel is very happy after reading your review, because your review is very important to our hotel, our hotel has free shuttle service, free gym and laundry, and there are some delicious restaurants nearby. Welcome your friends and family to come to Kunming again, wish you a happy life!
Shirley O.
Family-friendly 2-bed Room
Stayed in Nov 2024
Family
3 review
4.2/5
Very Good
Posted on Dec 13, 2024
We are a family of 3 adults, and have booked the family room. The room was spacious enough for us, but the amenities were really more catered towards a couple with a child. Other than that, we were very satisfied with the services provided! The staff were friendly, room was warm, and we especially liked the car that came to fetch us from the airport! The hotel buffet breakfast was SUPER delicious, especially the noodles. Recommended.
Response from Property: Thank you for choosing to stay at Liyi Hotel, we are very happy to hear your recognition of our work, to get your affirmation is the greatest honor of our hotel, we have been committed to providing every guest with a comfortable environment and meticulous and thoughtful service. We are very happy that our efforts can be recognized by you, and sincerely look forward to your stay again, I wish you a happy life!
Guest User
Standard Smart Room (Double Bed)
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Convenient pick up and send service. Friendly staff. Rooms are modern and clean. Wifi is awfully slow though but all else is perfect for the price paid.
Response from Property: Thank you for choosing to stay at Liyi Hotel, we are very happy to hear your recognition of our work, to get your recognition is our hotel's greatest honor, we have been committed to providing every guest with a comfortable environment and meticulous service. We are very happy to get your recognition of our efforts, to see the satisfied smile of the guests is our reward for hard work, we will contact the operator to deal with the network problems you raised, thank you very much for your feedback, sincerely look forward to your stay again, I wish you a happy life!
CC_G
Superior Smart Room (Double Bed)
Stayed in Oct 2024
Family
16 review
4.0/5
Very Good
Posted on Dec 4, 2024
Average hotel with good location.
Response from Property: Dear guest, thank you for your recognition of the good location of the hotel, we will also strive to do better in other aspects, Kunming is a city with a long history, and Kunming also has a lot of food and flowers, looking forward to coming again, wish you a pleasant trip!
Mian
Standard Smart Room (Double Bed)
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 19, 2024
It was a good option neat and clean hotel
Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力,愁來煩惱去,客意一片清。 盼望相逢日,共入畫中行。小怡期待您的再次光臨!
Atiab Bin
Superior Smart Room (Double Bed)
Stayed in Dec 2024
Solo travelers
2 review
4.5/5
Great
Posted on Jan 7, 2025
location, cleanliness, and service from the staff at the hotel were all great. the cons were that the driver for the airport pick-up service kept asking for a 30 RMB parking fee (declined) and offering to have dinner with him. also, found no toothbrush in the room. the hotel does not sell any dinner from their restaurant (only breakfast), there is a vending machine with snacks, drinks and instant noodles in the lobby. nearby outside the hotel is lively with restaurants and shops.
Response from Property: Dear customer, thank you very much for staying in Liyi Hotel. We are very happy to see your recognition of our service. We attach great importance to the driver problem you mentioned. We immediately understood the situation with the driver and read the chat record on wechat. You need to get from the airport to the pick-up point within 30 minutes, because the parking fee at the airport is very expensive. The driver does not want to ask you for 30 yuan. If the parking fee is incurred because of waiting for customers, the hotel will reimburse the driver. So we should have a misunderstanding on this issue.You said there is no toothbrush in the room, in fact, we have, in a black drawer next to the mirror, if you have a problem next time you can go to the front desk and we will solve it for you immediately, we take every customer seriously, serving customers is our most important work. We are very sorry to bring you a bad experience this time. We will try our best to change and improve our service. I hope you can choose us again next time you come to Kunming
Anonymous User
Suite With Cards
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The hotel provided an excellent stay with great service and clean room. Checked in at midnight during transit, and the service was seamless—just call them and add their WeChat upon arrival at the airport, and they’ll promptly arrange a driver to pick you up.
Response from Property: Dear customers are not happy to see your satisfied evaluation, your praise can make us happy all day, our hotel not only has free shuttle service but also free gym and laundry to meet your needs. There are also supermarkets and restaurants near the hotel, including Muslim restaurants, which is very convenient for eating. We strive to do better and provide better service to you. We look forward to your coming again
Guest User
Superior Smart Room (2 Beds)
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 14, 2024
房间很干净 服务员很照顾客户。L'hotel è poco distante dall'aeroporto e il personale è molto disponibile. La stanza in cui abbiamo soggiornato è molto pulita e anche più che sufficiente per due persone (due ampi letti). Abbiamo soggiornato in 5 alberghi nello Yunnan, loro sono stati unici ad aver offerto una colazione degna di questa parola!
Response from Property: Dear guest, thank you for taking time out of your busy schedule to review the hotel. I am glad to see that you are very pleased with your stay. Your recognition and praise of the hotel service staff have been shared with all hotel colleagues, I believe that with your encouragement, we will work harder to bring a perfect stay experience to every valuable guest like you. Our hotel has free airport transfer, free gym and laundry, I hope you can enjoy our better service next time you stay, looking forward to your visit again
Wing Hong Kuan
Superior Smart Room (2 Beds)
Stayed in Nov 2024
Family
6 review
4.7/5
Amazing
Posted on Dec 11, 2024
Great service, fast pickup. We were late to drop off but the staff waited at our door to help us with the luggage.
Response from Property: Thank you for choosing to stay at Liyi Hotel, we are very happy to hear your recognition of our work, to get your affirmation is the greatest honor of our hotel, we have been committed to providing every guest with a comfortable environment and meticulous and thoughtful service. We are very happy that our efforts can be recognized by you, and sincerely look forward to your stay again, I wish you a happy life!
Anonymous User
Superior Smart Room (2 Beds)
Stayed in Oct 2024
Travel with friends
22 review
4.0/5
Very Good
Posted on Dec 14, 2024
Hotel is closed to Changsui airport. The free pickup is really an added value for staying here. Rooms are clean and comfortable. But breakfast needs some improvement.
Response from Property: Dear customer: Thank you for choosing to stay in Liyi Hotel, a little regret that I did not get your five points of praise, see you wrote about the need to improve the breakfast we will feedback to the restaurant, improve the quality of breakfast, we have been committed to providing every guest with a comfortable living environment and meticulous, thoughtful service. I am very happy to get your recognition in other aspects, looking forward to your stay again, I wish you a happy life!
Claire Thevenet
Pure Twin Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 9, 2024
We were very welcome, the room is very confortable and the drop of at this airport was quick and smooth
I recommend !
Response from Property: The days are sweet, like lemonade in the morning, like the sun in winter, like the sea in dreams. May baby Yi be treated gently by this world, and may the frights that cannot be avoided be false alarms, and the joy that is received be never empty. Thank you for sharing your stay experience. We are honored to serve you.
YAW TZONG
Standard Smart Room (Double Bed)
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Excellent customer service ! The front desk personnel were very helpful and polite !
Response from Property: Dear guest, thank you for taking time out of your busy schedule to review the hotel. I am glad to see that you are very pleased with your stay. Your recognition and praise of the hotel service staff have been shared with all hotel colleagues, I believe that with your encouragement, we will work harder to bring a perfect stay experience to every valuable guest like you. Our hotel has free airport transfer, free gym and laundry, I hope you can enjoy our better service next time you stay, looking forward to your visit again
Eddie share the world
Superior Smart Room (2 Beds)
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The staff fully assist when reach the airport. Good arrangement.
Response from Property: Bathed in the morning sunshine, a beautiful day began again, very happy to see your five-star praise, your satisfaction is our pursuit, but also sincerely thank you for our love and recognition, our hotel is the whole house intelligent voice control, as well as buffet breakfast and free parking, looking forward to meet with you again.