Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.6
Amenities8.9
Service8.6
Cleanliness8.9
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All reviews(66)
Positive reviews(50)
Reviews with photos/video(5)
Negative reviews(1)
LiaoSam
Superior Room-Non-Smoking
Stayed in Apr 2024
Couple
2 review
9.0/10
Great
Posted on May 20, 2024
nice hotel clean and comfortable. wifi is fast but with limitation in mb. we ran out of internet in the middle of the night. haha. so it is really not unlimited free wifi. breakfast is with limited option. i would rate this hotel a fair one.
Guest User
Standard Room, 1 Queen Bed
Stayed in Dec 2022
Business traveler
1 review
10/10
Outstanding
Posted on Jan 24, 2023
Amazing staff with great reception. The dinner set was simple amazing. Try their Jollof. Very responsive to guests needs. The Wi-Fi was back on in a short time after going down. I planned spending just one night but ended up sleeping for two nights whiles still contemplating on adding another night. Easy to get to the town Center. Highly recommend.
Guest User
Superior Room-Non-Smoking
Stayed in Aug 2023
Business traveler
35 review
8.0/10
Very Good
Posted on Sep 26, 2023
It's okay, average, not easy to find abroad.
Original TextTranslated by Google
Nana O
Stayed in May 2025
Business traveler
10/10
Outstanding
Posted on Jun 21, 2025
Amazing experience. Lovely staff, delicious food both local and continental, comfortable accommodation. Swimming pool and gym available. The staff are amazing, friendly, patient , resourceful. Great establishment. Highly recommended
Response from Property: Dear cherished guest, Thank you so much for your glowing review! We’re absolutely delighted to hear that you had such a wonderful experience with us. Our team works hard to create a welcoming and enjoyable atmosphere for every guest, so your kind words about the staff, food, and facilities truly mean a lot. We’re especially glad you enjoyed both our local and continental dishes — our chefs will be thrilled to hear that! It was a pleasure having you with us, and we’re so grateful for your recommendation. We look forward to welcoming you back for another memorable stay. Please don’t hesitate to reach out when you're ready to return — we would love to make your next visit even more special. Warmest regards,
Guest User
Stayed in Jun 2025
Other
8.0/10
Very Good
Posted on Jul 21, 2025
The staff are really nice and the place is very neat but the price of extras needs to be communicated before delivering to avoid surprises at the time of payment.
Prince Douglas A
Stayed in May 2025
Business traveler
10/10
Outstanding
Posted on Jun 13, 2025
Excellent customer service , Jennifer at the front desk was very helpful and all smiley. Julianna was also one not to skip, very serviceable and friendly
Response from Property: Dear cherished guest, Thank you so much for your lovely review! It truly warms our hearts to hear that you enjoyed your stay with us. Jennifer and Julianna will be especially happy to know they made your visit a memorable one. They both take great pride in making our guests feel welcome, and your kind words are the best reward for their efforts. It was a pleasure having you with us, and we sincerely hope to welcome you back soon. If there’s anything we can do to make your next stay even more special, please don’t hesitate to let us know. Wishing you safe travels and wonderful memories until we meet again! Warm regards,
Marcin B
Stayed in Apr 2025
Business traveler
10/10
Outstanding
Posted on May 24, 2025
Nice hotel with great staff, bar at the top of the building is advantage, be prepared that some CCs may be not accepted so cash is recommended. Internet access in all rooms. All rooms equiped with kettle and some snacks every day. Recommended
Response from Property: Dear cherished guest, Thank you so much for taking the time to share your kind review of your stay with us at Kumasi Hotel. We're thrilled to hear that you enjoyed your experience — especially our rooftop bar, friendly staff, and the thoughtful in-room amenities like daily snacks and kettles. We also appreciate your helpful note regarding payment options. While we accept most major credit cards, there are occasional connectivity issues with certain providers due to local banking systems, which may cause temporary inconveniences. For this reason, we do recommend having some cash available as a backup. We're actively exploring ways to make transactions even more seamless for our guests. It was a pleasure hosting you, and we truly value your recommendation. We hope to welcome you back again soon to your home away from home! Warm regards,
Edithansah
Stayed in Apr 2025
Couple
10/10
Outstanding
Posted on May 10, 2025
The best customer service you could ever want. The overall staff is attentive, they smile everything is very well thoughtout for your comfort. They have lived up to their tagline, a home away from home. I will recommend everyone if you want that princess, and kingly treatment then look no further than Fredrick's Lodge.
Response from Property: Dear Guest, Thank you so much for your heartfelt review! We're truly honored by your kind words and thrilled to know that our team made you feel right at home. Living up to our “home away from home” promise is something we take pride in, and it’s rewarding to hear that you felt like royalty during your stay. Your recommendation means the world to us. We can't wait to welcome you back to Frederick's Lodge! Warm regards,
Ben B
Stayed in Mar 2025
Business traveler
8.0/10
Very Good
Posted on Apr 29, 2025
The hotel has all the basic requirements of a hotel. Nice room, friendly staff, and good food. They however need to keep the pool clean. It is quite close to the Kumasi Mall and the Airport, and it is located in a very safe place. I recommend it for anyone making a short trip to Kumasi
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our rooms, staff, food, and convenient location. Your kind recommendation means a lot to us. We also appreciate your comment about the pool and will ensure it is addressed promptly. We look forward to welcoming you again on your next visit to Kumasi! Warm regards,
Thomas C
Stayed in Mar 2025
Business traveler
8.0/10
Very Good
Posted on Apr 25, 2025
Nice hotel with a very attentive staff. It is close to the Kumasi mall in case there is something you forgot. A good value for the money spent. That sums up my experience, but Trip Advisor won't let me post this until I get 200 characters, so I'll add this little bit too!
Response from Property: Dear Valued Guest, Thank you for your kind words and for choosing to stay at Frederick's Lodge. We're delighted to hear that you enjoyed your experience and appreciated our attentive staff and convenient location. Your feedback means a lot to us, and we're glad you found value in your stay. We hope to welcome you back again soon! Warm regards,
Judy K
Stayed in Sep 2024
Traveling with friends
10/10
Outstanding
Posted on Oct 22, 2024
We had a great and relaxing stay at Frederick's Lodge. Thank you Kofi, Chris and the entire staff! Everyone was attentive to our needs, helpful and so very pleasant. Our room, bed and bath were comfortable and spacious. The a/c worked well. The breakfast buffet was excellent with a nice variety every day --A+ for sure; best morning buffet we have experienced at a hotel-- the puff puff's were to die for : ) I can't forget the rooftop lounging area that has nice views of Kumasi and was a great place to start or end the day. We'd definitely lodge at Frederick's again!
Response from Property: Dear Valued Guest, Thank you for your wonderful review! We’re delighted to hear that you had a great and relaxing stay at Frederick's Lodge. It’s fantastic to know that Kofi, Chris, and the entire staff were attentive and helpful, making your experience even more enjoyable. It’s wonderful to know that you found your room, bed, and bath comfortable and spacious and we appreciate your feedback on our excellent breakfast buffet. We're especially glad you loved the puff puff—it's always a favorite! The rooftop lounging area is indeed a perfect spot to take in the views of Kumasi, and we’re happy it enhanced your stay. We can’t wait to welcome you back to "your home away from home" for another memorable experience! Warm regards,
Melissa K
Stayed in Mar 2025
Solo traveler
10/10
Outstanding
Posted on Apr 14, 2025
This cozy place is just as beautiful as the pictures show you. I spent a night here and will definitely be back. My room was lovely, sleeping on the bed felt like being on CLOUD 9 and the professionalism of your stuff, especially Baffour, is TOP notch. Keep it up.
Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the rooftop view and found our space just as beautiful as you expected. It’s heartwarming to know that your stay was cozy and that you felt like you were on CLOUD 9 – that’s exactly the kind of experience we aim to provide! We’ll be sure to pass on your kind words to Baffour and the rest of the team – they'll be delighted. We can’t wait to welcome you back for another memorable stay.
Dreamer12960522570
Stayed in Feb 2025
Business traveler
10/10
Outstanding
Posted on Mar 4, 2025
Very cute hotel with clean, comfortable rooms and very friendly staff. The hotel is very nicely decorated with elegant decor. The staff were highly attentive, even remembering how I like my coffee at breakfast. I will come back on my next trip. Thank you!
Response from Property: Dear cherished guest, Thank you for your wonderful review! We’re so glad you enjoyed the elegance of our decor, the comfort of our rooms, and the warmth of our staff. It’s especially heartwarming to know that our team’s attentiveness made your stay even more special. We can’t wait to welcome you back on your next trip—your coffee will be just the way you like it! ☕✨ Best regards,
GelEGuy2
Stayed in Jan 2025
Solo traveler
8.0/10
Very Good
Posted on Feb 22, 2025
Stayed here for about a week in February 2025. The hotel is walkable to the Kumasi City Mall, but not to many other establishments. As a result, I took all my meals in the hotel restaurant. Menu was limited, but generally good. Breakfast was usually to-order--a nice selection--but they had a buffet when they had a lot of guests (which was n't the case most days). Biggest plus was the staff: I found them all to be extremely friendly and helpful, from the receptionists to the cleaners to the waitstaff to the guards. Biggest minus was probably the gym: Both treadmills were broken, so the only cardio equipment was a basic stationary bike. Rooms were well-appointed and clean; I even had a balcony. There is a nice rooftop bar, but it doesn't seem to be in operation. It is a nice place to sit to get some air. Wifi had a few issues when I was there, but staff worked hard to fix the issues as they arose. When it was up, it was fast. You lose connection when the generator kicks in/out, but it comes back in a few minutes. I'd definitely stay here again on my next visit to Kumasi!
Response from Property: Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and appreciated our friendly staff, clean accommodations, and convenient location. Your kind words mean a lot to our team, and we’ll be sure to pass along your compliments. We appreciate your feedback regarding the gym equipment and the rooftop bar, and we’ll certainly look into making improvements. We’re also glad to hear that our team was able to assist with the WiFi challenges and that you found the connection reliable when up. It was our pleasure hosting you, and we truly look forward to welcoming you back on your next visit to Kumasi! Best regards,
ransford vaclav c
Stayed in Nov 2024
Traveling with friends
10/10
Outstanding
Posted on Dec 13, 2024
The coziest and coolest Ghanaian owned hotel. The services and everything was on point. The best I've seen in Ghana. Keep it up. From arrival to departure, you are treated like a King. As a lecturer in hospitality I found their services exemplary.
Response from Property: Dear valued guest, Thank you for your wonderful review! We are so happy you enjoyed your stay and felt treated like royalty from start to finish. Hearing such kind words from a hospitality lecturer means a lot to us, and we are excited to know that we exceeded your expectations from arrival to departure. We look forward to welcoming you back again soon to your home away from home for another memorable experience. Thank you for your support and encouragement! Warm regards,