Harbour View Hotel

The hotel deliberately cheated customers! The service is very poor! The room is very old, the facilities are not scientific, the surrounding environment is very complicated, and it does not match the hotel price. It is completely different from what I have stayed in before. When I stayed in the hotel, it was 12 o'clock in the evening. I was chatting with a friend in the coffee shop downstairs. My friend did not see the reminder, smoked half a cigarette, went back to the room to rest and fell asleep. I was awakened by the waiter knocking on the door. When I woke up, it was 1 o'clock in the morning. I was told that I had just seen smoking and I would be fined. Is the fine so important? Don't guests need to rest? And since you saw smoking, if it is not allowed, why didn't you stop it at the time? Wait until the guest fell asleep afterwards, and then knock on the door to inform? Where are the rights of the guests? When checking out the next day, I was forced to pay a fine of 200 Malaysian ringgits. What right does the hotel have to fine? Is it intentionally cheating customers!