Serviced Apartment @ Vivacity Megamall

We booked this place last minute after denied check in at another place only to be able to stay at the said hotel after few hours. Forced to cancel and never stay in the unit but had an experience dealing with the owner. Although it cant be refunded but lets assume its a good place based on the pictures alone haha

Toilet leaking, overall not so clean need to improve. Location is great just inside the viva mall.

The overall cleanliness was quite bad, especially the bathroom and the sofa, which we have used the wet tissue to clean and see a layer of dirt. And water outflow was stuck until someone came to fix it. There was a door to balcony from master bedroom but it doesn’t have a curtain, so quite bright in the morning and you don’t feel safe too with that big glass window door over there in front of your bed. The body shampoo, looks similar to the hand wash and also the dish wash… all are SIMILAR , but I’m not sure; I don’t bother and not dare to use and I go to buy at mall myself. One of the worst thing is that I want to book a unit with room that can fit 6 pax (and one more extra at sofa bed) and over the trip.com WEBSITE did mention is room with a queen bed and 2 double beds. But, the operator told me is the website issue and not their issue. So who suppose to pay for the extra cost that I get a room elsewhere???? The only good thing which I can think of is that it’s attached to a mall (which I just benefited by buying those body and hair shampoo 🙃) Overall, quite disappointed with the website and also the room operator.

less coordination and room unclean

Process not so smooth. When I Come to check in, key still not ready. Need to pay for deposit. Place was clean 👍.

good apartment service and good place.

Good location, just above a mega shopping mall. Rooms differ from pictures, not recommended

So far overall is ok

Location is excellent especially as it is above the shopping mall. Travelling to other places are also convenient. I was worried abouvlet the cleanliness as the few reviews I read was bad on cleanliness but mine was good. Will definitely stay in the same place when I visit Kuching again.