Best Apartments @ Imperial Suites Kuching

The Malay customer service was very rude. They didn't answer my calls several times. The room smelled strongly of mold upon entering, and the quilt was damp. We booked two rooms, and one had a leaking air conditioner that blew out particles of dirt. The toilet in the other room was broken and leaked constantly. The dishes were all very old, and there was no dishwashing liquid, but you were expected to wash them. There were only two sheets of cloth placed by the living room window, leaving no privacy. The towels were torn, but we brought our own, and even if we had them, we would have used them anyway. There was no mineral water, and since it was my first time there and I was exhausted from a layover, I had a large family and endured it for one night, leaving early the next day. The RM200 deposit I transferred for booking the rooms has been refused refund, and I contacted customer service several days later before receiving a refund. Fellow travelers, please don't go here; it's terrible.