Greystone Scarletz Suites

I don't recommend staying here. It says check in at 15:00, but I waited until 15:40 to get the room card. When we got to the door, the staff inside was just about to clean up. It was a mess. We didn't actually check in until 17:30. It's self-evident how tired we were during that time. And they said they would clean up once every three days, but they didn't. There was only one dining table and chair in the family room. I was forced to sit on the sofa to eat, but the sofa leg broke when I sat on it. It was scary. The repairman turned the sofa over and saw that the wood underneath was broken. For our own safety, we asked them to remove the other three legs. No matter what questions you ask the hotel, they don't have any.

Very good👍service attitude is also good

I really want to complain about this hotel. Because the typhoon flight was suspended, I randomly found this hotel near the original hotel. The description on the Ctrip page was pretty good. It was a suite, so I booked it directly. It's also my fault that I didn't read the text description carefully. The hotel is in a building that can be said to be a collection of hotels. The front desk downstairs will go to the counter number to get the room card according to the hotel you booked. It's not the hotel front desk, but the person responsible for getting the room card for you. Entering this lobby is a strong sour smell, which is disgusting. After taking the room card upstairs, we found that the so-called suite only had a very small room, and we didn't find two beds, so we thought we were given the wrong room. When we returned to the front desk, the front desk said that they didn't care and asked me to contact the hotel. At this time, a man came to ask (I thought it was a hotel staff), and he said that he had a big room and asked me to cancel the reservation and ask him directly. I decided to call Ctrip. The overseas customer service was very enthusiastic to help me contact the hotel directly. The hotel sent a staff to see the room, and then told me that it was this room. The other bed was pulled out from under the bed, and it was impossible to sleep. I was not allowed to cancel the reservation. Ctrip gave me a discount. I had no choice but to stay here. The quilt and pillow were very dirty. I hope everyone will not make the same mistake.