Starus Hotel Bukit Bintang (formerly known as Stay with Bintang) Reviews

I came here many times despite of the slow service but it is still tolerable..but this this is too much..i checked in on 28/5 for 1 night..little that i know, they didn't return back my ic during the check in process..they realised that i left my ic at the counter but didn't bother to give me a call or to return to me during check out..i realised that my ic is gone on 30/5..that was the day i booked again to stay at the hotel for 2 nights..i asked the front desk and yes..they have my ic and returned back to me..then i saw it was not only my ic they were holding but there's few ic that they didn't return...why???its not a business card but it is identification card..they should have call the guess and return it back. something need to be done about the management of this hotel.. due to unforeseen situation, i had to check out early..i only stayed for 1 night..but during check out process, the staff told me the line is closed..i need to queue at the other line..few minutes later the staff on other line told us the line is closed..we need to queue back at the previous line that i just queue..we puzzled with what the staff said..the audacity to kick us here and there when they should have entertained us first before closing the counter..it was at 6pm not 2am..i would have understand if it is midnight..the queue got long and the service is slow..makes me wonder is their first time doing check in and check out at peak season?? Makes me wonder if i will ever come back here for a stay in KL??i don't know..