Axon Residence Kuala Lumpur KLCC Pavillion BB

"Be careful of this hotel "!!! SCAMMER !! When I arrived at this hotel, I waited in the lobby for a long time but no one came to help me check in. Because they are not a real hotel. When the person in charge (Bangladesh employee) came and took all the information from us, he told us that he forgot to bring our room key and needed to go back to get it. Later, he told us through WhatsApp that the air conditioner in the room was broken and we could not check in and all the rooms were full. The only solution was to change to another hotel for us. We tried to ask the person in charge to come to the lobby to solve the problem face to face, but he kept evading and didn't dare to show up to solve it. We tried to find many ways to solve it but no one could stand up to help us. In desperation, we had to compromise with their other arrangements (because we were very tired and late). When we arrived at their other hotel, the environment was bad and the smell was bad. It was like the smell of a market. After staying for one night, we asked to change back to our previous hotel but we could not contact them. (Because we booked a hotel for 2 nights) After one night, we tried to call Trip.com customer service. But the customer service's answer after verification was that we had already checked into that hotel. :( I sent a lot of conversations between me and the Bangladeshi staff to the customer service to prove that we did not check in at all, but the customer service still could not solve our problem. They said that they could not contact the person concerned and that they could not make any response because we had already accepted the accommodation arrangement for the first night. (helpless). After many calls, the customer service finally found the owner. But the answer given by the owner to the customer service was completely inconsistent with the answer given to us. Fortunately, we used another mobile phone to call the owner at the same time, and the customer service was completely online during the call process and content. Finally, TRIP.COM customer service believed that both of us were deceived by the owner. Only then did they make compensation. TRIP.COM Thank you for your compensation, but I hope you can take some measures to prevent more victims.

Facilities: Good, close to the Petronas Twin Towers, and an infinity pool, although you can't see the Petronas Twin Towers Hygiene: Very clean, but there is a pungent smell, and we asked someone to help us clean it up later Service: Not bad