M city service suite KLCC

There are a lot of good apartment hotels in Kuala Lumpur. This is the first time I have spent time to complain about this rubbish service in Malaysia. I made a reservation at night and checked in at night. I don’t know if it’s the boss lady who is so ** or the staff who is responsible for contacting people. The attitude is bad. She said that you have to book a week in advance and you need to pay a deposit of 200 Malaysian ringgits to check in. The parking space given is also occupied. There is no signal in the apartment parking lot. The signal upstairs is also one or two bars. She also made personal attacks, saying that the signal is bad, the phone has problems, and there are problems with people. Why don’t you live in a five-star hotel? I laughed. Why do you come out to work if you are so **? You want to work in the service industry. You haven’t done your job well. Your temper is bigger than your ability. It took an hour and a half to check in. After the deposit was transferred, you had to wait for half an hour to check in. After checking out at 10 o’clock in the morning, I asked two or three times in the afternoon until I complained to Ctrip.com to refund the deposit. You are so arrogant and still use Ctrip.com to make money from Chinese people. Your attitude of discrimination is very obvious during the communication. Look at the picture below. The two staff members are obviously a couple. They sang the same tune but deliberately made things difficult if they didn’t want to refund the deposit. They didn’t understand from beginning to end that the service industry should solve the customer’s problem first and then talk about other things.

The room was very clean. We checked in a little late, which was beyond the latest check-in time, but they still helped us check in. The attitude was very good. The room was very spacious