Arte Mont Kiara by Awesomestay - Photo Gallery

DO NOT DO IT! I travel worldwide. Stayed at 100s and 100s of hotels... I love it... But this place and host... Don't.... First off the pics they use are of the area... but you don't use that area, they staff their was super rude and wouldn't even let us take pics inside! The bell hop even tried to start a fight with my friend and threatening him!!! The place was dirty! It wasn't even the same pics of the place I reserved! Then when I asked for a refund, the host told me it was acceptable. Then after arguing with me for 10 minutes he finally said he had another place. I agreed to look it at. But to meet this guy. You Got to exit the room, down the elevator, through the B1 parking area... Through a back entrance... To the front right of the lobby where I even met his key collection guy who also by the way wanted a 200 ringit deposit., which ok but mentioned nowhere, then when I get there the host isn't even there... I messaged him where are you at... And he says sorry sir we are fully booked.... absolutely ridiculous, Then they have now denied my refund request and it looks as though I'm gonna have to fight for that back too now wasting even more of my vacation. Scam don't do it. Platinum 2 the face is where I'm at now and it's super nice and what we all deserve. This place, staff, and service is all a scam and should be avoided. Trip should remove them completely and it's a shame they even have them listed as a place to stay for us customers!

Please make sure before check in ,we booking is 2 bed room ,arrival is 1 bedroom after complaint also no any reply and take action omg ，but ctrip have refund for coin for case