Hilton Garden Inn Hotels in Kuala Lumpur

Location quite secluded, far within Puchong. Quite clean. Easy and free parking. Room is not too spacious though for a 3 pax room.

1) Strategically located, with great access to many makan places and shopping centres. 2) Check-in and checkout is swift and hassle-free. Security guard is friendly and helpful. Nice reception personnel Mr Paul and team with great smile. Jockey service was topnotch. Even top management welcome us with personalised messages from Zhi Qin and Aidil. 3) Really like the 25th floor rooftop with clean swimming pool and scenic view of our majestic Twin Tower.

My stay was marred by significant service shortcomings, primarily involving Front Office staff member Mr. Saiful during check in around midnight. Despite having a confirmed booking for a queen size bed room, Mr. Saiful(as shown my pic) insisted no such rooms were available and pressured me to accept a 2 single bed room instead. After I firmly declined, he reluctantly provided the room category I had originally booked. This raised concerns about transparency, as I later observed multiple guests checking in and confirming they had received queen osize bed rooms per their bookings. This inconsistency suggests either poor inventory management or deliberate dishonesty, which is unacceptable. A separate issue involved valet parking attendants: They repeatedly claimed the self parking lot was ”full,” seemingly to monopolize parking and pressure guests into paid valet services. Multiple guests were observed being turned away from self parking under questionable pretenses. On a positive note, the room itself was clean and functionally adequate, meeting basic expectations for comfort and hygiene. Recommendation for Management: Retrain staff on ethical service practices, particularly regarding room allocations and honest communication. Audit parking procedures to prevent coercive tactics by valet attendants. The lack of integrity in these areas overshadowed an otherwise acceptable stay.