Ascott Hotels in Kuala Lumpur

The staff at the hotel were friendly and helpful, and the room was impeccably clean. The breakfast was delicious, with a great selection of food. We will definitely come back and recommend this place for its convenient access to transportation!

Location for the property is good. However, we go a unit where Aircond is not that cold, after we feedback to the front deck, they arranged another unit for us, and the residence manager come personally to our room for apologies

Changed my preferred accommodation for my weekly meeting in KL to this place due to the Christmas hectic situation in my usual stay. Felt in love instantly. Serene. Easy to park. Close enough to shops and eateries. Spacious room. The room has good insulation as well. My neighbors mostly groups and families and the noises didn't penetrate my room. Lift was a bit hit and miss at block C. The receptionists were lovely both for morning and evening shifts..

Actually will be giving at the most 3 stars rating overall but because of 1 thing the hotel did just for me, opening the projector area for me alone to watch live English premier league match. The guest room TV offers only basic channels, so checked where I can watch and later found out the hotel restaurant has cable channels showing football matches. Breakfast is not buffet style and can only choose 1 set option with drink. This is not really a 4 star hotel which most websites and google map stated, at the most only 3 stars. Luckily I did not pay 4 stars hotel rate. Don't think will be going back there as location is also not really near to chinatown in terms of walking distance.

I've chosen citadine many times. I think & do hope that the TOILET cleanliness can be improved, it seems like the house keeper doesn't really pay attention to the cleaning part. Only do the surface cleaning up without any brush up, it can be easily spotted on either inside the toilet bowl condition or overall cleanliness. I know citadine can be much more better! 🤝

The hotel is not very close to the action(KLCC/Bt Bintang area). No convenient stores nearby nor do they have a restaurant in the premise. Staff were friendly and our room was clean and well-kept. Guess, the hotel was designed to cater to patients and their families of the  Orthopedic hospital at another part of the building.

I had a horrific experience staying here. To be fair, let me share what’s good about this place: 1. Close to KL Sentral station (5-7 mins walk) 2. Very friendly and helpful staffs 3. Spacious gym and sufficient equipment 4. Sound proofing rooms 5. Water pressure and comfortable bed and pillows 6. They have filtered water in the room What ruined the entire stay was the centralised aircon!!! We were assigned 2203 and tried adjusting the room temperature but it did not work, we were freezing and called the engineer to check and was told that the room was 17 degree although the control panel was showing 25! He made some adjustments and told us to wait for 10 mins but after 15 mins the room was still freezing cold. We requested for a room change and had to shift luggage and room at 11:40pm (the staff was very helpful though). After changing to 1702, the first night was okay but the room has a very strange curry smell. It was not a deal breaker so we endured the smell. But the second night when we were back and tried adjusting our room temperature to 25 degree it did not work again! I tried wearing two layers of clothes and couldn’t take it anymore and called them at 2am. The wind was blowing directly to my head and I couldn’t even sleep. There were issues with the aircon system (they use chilled water instead of gas) and the technician spent 30 mins to troubleshoot and resolved the temperature and wind direction issue. Finally I could sleep at 3am but it was such a horrific experience! My 2 out of 3 nights stay were ruined because of the aircon issue!! On top of that, we wanted to use their shuttle service on Sunday but was told that their car was sent for servicing and it’s not available. Asked the staff if the shuttle service will be available the next day but was told to check again the next day as they can’t confirm. Will definitely not go back again or recommend to any friends or family to stay there. There’s no nice restaurants nearby (mostly Indian food) and 7-11 is located 6 mins walk from hotel (nearest one only opens during office hours).

friendly staffs, facilities are well maintained, high floor studio with unblocked view is nice, there are a lot good food and massage place nearby, downstair is a big mall, so you can get what you need without walking our from the building, highly recommend!