Krabi Resort Reviews

Response from Property: Dear Amina.z Thank you very much for your wonderful review and friendly compliment. We are very glad that you enjoyed our hotel's location right on Ao Nang Beach, our spacious and clean rooms, and our prompt service in changing rooms and preparing double beds as requested. We are committed to providing the best possible experience for all our guests. We are also delighted that you appreciated our facilities such as our private beach, Ao Nang Night Market, and the many restaurants nearby. We look forward to welcoming you back in the future. Best regards

Response from Property: Thank you for taking the time to review your stay. We are glad that you enjoyed our spacious room and the good breakfast, as well as our location close to Ao Nang Beach, which is one of our highlights. We will take your feedback into consideration to improve our service in the future. We hope to have the opportunity to welcome you again. With respect,

Response from Property: Dear Guest Thank you for taking the time to provide us with your feedback. We are very sorry that your experience at Krabi Resort did not meet your expectations. You have reported that the room service and housekeeping service was not smooth, causing you to call for help several times without receiving the appropriate response, which is something that should not have happened. Your feedback is very important to us. We will take this feedback to improve our service and team work immediately to make your next stay more comfortable and satisfying. Thank you for choosing our resort and we hope to have the opportunity to welcome you again in the future. With best regards

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated the comfortable interior of the villa, the variety of the buffet breakfast, and our excellent location with access to F&B, shopping, and the beach.We apologize for the inconvenience you experienced with the private pool and Jacuzzi not working. We regret that you had to request a transfer instead of our team taking the initiative. Your comments are valuable to us, and we will work on improving our service and responsiveness to ensure a better experience for our guests.Thank you for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay.Warm regards,

Response from Property: Dear Sham & Reyna,Thank you for your review and for rating us 4.7! We are delighted to hear that you enjoyed our service, found the location accessible to the beach, and appreciated having two nice pools to choose from. We're also pleased that you enjoyed our breakfast spread.Your positive feedback is a great encouragement to our team to maintain our high standards of service. We look forward to welcoming you back in the near future.Warm regards,

Response from Property: Dear Tawfik Abu Rajab,Thank you for sharing your review. We’re pleased to hear that you enjoyed our great location and the friendly service from our staff. However, we regret to learn that certain aspects of your stay fell short of expectations, particularly regarding room cleanliness and breakfast service.We take your concerns seriously, and your feedback about the cleanliness and breakfast practices has been shared with our housekeeping and kitchen teams for immediate review and improvement. Please rest assured that maintaining high-quality standards is a priority for us, and we will work diligently to address these issues.We value your input and hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Warm regards,

Response from Property: Dear Valued Guest,Thank you for sharing your lovely feedback about your recent stay with us. We’re thrilled to hear that you enjoyed our beautiful beachfront location and spacious, clean rooms. It’s also wonderful to know that our attentive and kind staff helped make your experience enjoyable.We appreciate your comments regarding areas that may need a bit of a refresh and have noted your suggestion for improving poolside service. Your feedback is invaluable in helping us enhance our guest experience further.We’re delighted that you found our central location convenient for exploring nearby restaurants, spas, and day trips. We look forward to welcoming you back for another relaxing holiday soon!Warm regards,

Response from Property: Dear Valued Guest,Thank you for sharing your thoughts about your stay with us. We’re pleased to know that you appreciated our prime beachfront location – it’s one of the highlights that many of our guests enjoy.We understand your comment regarding the need for some updates to enhance the experience further. Your suggestion is greatly appreciated, and we are continuously working to make improvements to our facilities.Regarding the check-in time, our standard check-in begins at 2 PM, but we always strive to accommodate early arrivals whenever possible, depending on room availability.We hope to have the pleasure of welcoming you back for an even better experience in the future.Warm regards,

Response from Property: Dear Wolfgang Weis,Thank you for taking the time to share your review. We sincerely apologize that your stay did not meet your expectations. While we’re pleased that you enjoyed your excursions and the overall Krabi experience, we regret the shortcomings you experienced with our facilities.Your feedback regarding the condition of the Deluxe Double Room, as well as missing amenities, has been noted. We have shared your comments with our management team, and we will focus on addressing these concerns to enhance our offerings and ensure that all our accommodations meet the expected standards.We are glad to hear that the Pool Villas and surrounding gardens left a positive impression, and we will strive to ensure that the rest of our property reflects the same quality.We hope you’ll give us another opportunity in the future to provide you with the stay you deserve.Warm regards,

Response from Property: Thank you for your review of your recent stay with us in April 2024.We are delighted to hear that you enjoyed the spacious room with an outdoor balcony and found the swimming pools to be nice. It's great to know that you found it easy to access the beach and that our children's playroom added to your overall experience.Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,

Response from Property: Dear Guest,Thank you for your review and for rating us 4.7! We are delighted to hear that you enjoyed our hotel, particularly the clean rooms and the convenient proximity to many dining options.Your positive feedback is greatly appreciated and encourages our team to maintain our high standards of service. We look forward to welcoming you back in the near future.Warm regards,

Response from Property: Dear Ralph Adam Stanhope,Thank you for your kind review. We're delighted to hear that you and your son enjoyed the poolside rooms and breakfast by the beach with the beautiful view of Thai boats passing by. It’s wonderful to know that our service met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,