Sunstar Residency & Food Plaza Pala

I will be the first one to admit openly to you all right now that I was a First Time International Solo Traveller to India, therefore I was incredibly nervous about travelling to this specific Hotel but it is clear that I had absolutely nothing to worry about and it put my mind at ease when I walked in to the Hotel at Midnight pretty much having travelled across the country they welcomed me in with open arms, but I will warn you all right now if you are an International Traveller that there is quite a bit of Paperwork Formalities to fill out prior to you booking in to the Hotel. The Service provided was one of absolute excellence, I could not fault the service that I was provided and would like to thank them for their patience in dealing with me upon my arrival especially as the only thing I knew how to speak was English! The Room itself was pristine, clean and very comfortable with great Air Conditioning and the Fan which was an absolute relief having travelled in such intense heat! I couldn't fault any bit of this hotel at all especially the beds! Thank you for everything and I will definitely be back!

I booked this property for the benefit of airport shuttle as per information provided on the search. I contacted them through ******* messages and didnt get a reply. I then called them when I reached India which was option 2. Firstly, the number they provided was not the number to call. The person then gave me 2 different numbers. I called both numbers and the receiver was confused that i needed airport pickup, stating they dont have a hotel taxi and dont do airport pickups. This was after telling me to hold on and hanging up on me multiple times. Eventually, I was told I must call another number which was a landline. By now, I was fustrated and thinking this was a scam. Then they told me I must pay my own taxi to get to the hotel which was 2 hours away. After 1 hour back and forth trying to get a solution or a refund and now midnight, I decided I would just book another hotel few minutes away. Luckily I coukd afford it at the time. After a long flight and having to deal with a wrong number, false advertising and having to speak to multiple people is quite unprofessional and tiring. This was my 16 th hotel in 16 days with city and country hopping and I have not received such unprofessionalism in any other. They get a minus rating even lower than terrible from me.

The parking lot had a huge pit into which our traveller unknowingly fell and many of our plans were derailed and much time wasted. The pit was covered with gravel making it virtually unrecognisable to anyone, and not even a warning board was kept. The management also refused to reimburse us the money spent for pulling out the vehicle out of the pit.

Great food and good ambience. The staff could be a bit more friendly. Had lunch and dinner recently. The tandoor items are good. The Gobi manchurian was one of the best I have had recently. The thali meals for lunch was good. Had beef fry which was also great. Won't mind going back and trying their biriyani.