75, Bandaran Berjaya, Kota Kinabalu, Sabah, 88819, MalaysiaView Hotel Details
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Hotel Shangri-la Kota Kinabalu Guest Reviews
4.3/5
Very Good
529 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(529)
Positive reviews(501)
Reviews with photos/video(141)
Great value for money(45)
Delicious breakfast(29)
Too noisy(23)
Convenient parking(18)
Convenient for shopping(15)
Located downtown(12)
Friendly front desk staff(11)
Perfect for business trips(10)
Negative reviews(28)
USTAZAH HAFIZAH
Economy Twin Room No Window
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 18, 2025
Sangat bersih,parking pun banyak, very classic n affordable .selesa .anak3x pun Suka .bathtub so cool
Hassan Basri Sathik
Deluxe Room
Stayed in Dec 2024
Couples
11 review
2.0/5
Posted on Feb 3, 2025
Had a disappointing stay at Shangri-La KK. The hotel was extremely noisy, the staff lacked hospitality, and the overall cleanliness and hygiene were poor. The facilities were poorly maintained, and the service fell far below expectations. Definitely not worth it. Would not recommend.
Anonymous User
Deluxe Double Room with City View
Stayed in Nov 2024
Travel with friends
10 review
4.5/5
Great
Posted on Dec 26, 2024
Aircond cant be controlled or even turned off . Last pic shows that I covered the aircond with a cloth to stop some airflow 🥶 . It was december when the king bedroom are still not available due to aircond problem but trip still advertised them . I got a double bed instead .
Very spacious room as they are old designed . Even bath tub included .Bed and room was clean . Location walkable amenities and near town . Just the cold aircond was the downside
Joseph Sebastian
Deluxe Twin Room with City View
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 8, 2024
With own restaurant and parking lots, it's good for those who drives.
Walking distance to Gaya Street.
Hazizi Aziz
Deluxe Double Room with City View
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 3, 2025
Recomended. Friendly staff and hotel clean. Easy to access. Hotel location located near city.
Guest User
Deluxe Twin Room with Hill View
Stayed in Jul 2024
Business travelers
14 review
4.2/5
Very Good
Posted on Aug 30, 2024
The cleaner very nice people, friendly and good service. The lift very need upgrade.
Guest User
Deluxe Double Room with Hill view
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Good customer service n clean. Location so stratagic n so many food premises nearby..
R2F2
Deluxe Double Room with Hill view
Stayed in Dec 2024
Solo travelers
28 review
4.2/5
Very Good
Posted on Jan 14, 2025
Location - near the mini van area to go travel around Sabah so that's convenient. 7-11 right around the corner. Good restaurants within walking distance. The entire city isn't that big so nothing is really far to walk to. Taking a grab is cheap because everything is close.
Room - quiet and clean. Shower had great water pressure and hot water. Air condition was great . Had to turn it down because it was so cold in the room. There were several outlets in the room to charge devices, but none next to the bed so that was inconvenient.
Would stay there again.
Nann Oli
Deluxe Double Room with City View
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 21, 2024
very satisfactory best
Nursyazleen
Deluxe Double Room with Hill view
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Great experience at Kota Kinabalu with Hotel Shangri La. Thankyou for the best experience ever ♥️
Anonymous User
Deluxe Double Room with Hill view
Stayed in Jun 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Sep 12, 2024
Good hotel. Located near to the town. Easy access to foods and events around.
rohana
Deluxe Twin Room with City View
Stayed in Oct 2024
Family
1 review
4.0/5
Very Good
Posted on Nov 24, 2024
Overall my stay is good. Room was good is just the water is a bit light Chocolate in colour due to maintenance. Surrounding is good . Easy to find food things. Parking is good and staff are friendly.
RDani
Deluxe Twin Room with City View
Stayed in Oct 2024
Travel with friends
32 review
4.0/5
Very Good
Posted on Nov 13, 2024
Good hotel with great breakfast: try their local coffee! The negative: WiFi- very, very slow and AC cannot be controlled from room; at time you will be frozen but you can call the reception to bring the temperature a bit up.
Farah Azemi
Deluxe Double Room with City View
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The room are comfort. We have the nice experience ❤️ Thank you Shang Ri La hotel.
Nick Lucas
Deluxe Double Room with Hill view
Stayed in Sep 2024
Couples
4 review
3.5/5
Posted on Dec 16, 2024
They did not refund my money, the receptionist said they will wire my money but its been 3 months now. I pay for advance money they say upon check out they will return but no.