Blue Lagoon Village - All Inclusive

I'm afraid this was not 5 star for us. The holiday village is in a lovely location. The pools are fabulous and snack bars are great. We loved our early morning walks along the beach and snorkelling in the sea from the pontoon. Lots of fish swimming around the pontoon. Recommend grabbing a banana from the restaurant and feeding the fish from there... They love them. The shallow water is rocky (take aqua shoes) and a little tricky to get in and out of easily for swimming, hence the need for the pontoon. Rooms are large and clean. Servicing of the rooms is a bit hit and miss. Complimentary toiletries were often not replenished and we never had anything in our fridge. We also didn't have towels on one occasion and it took nearly an hour for reception to get us some. Not so good when you've been on the beach and just want to have a shower, and can't relax because you don't want to get sand on your bed. We had an adapted room that we didn't request, which proved to be quite hazardous. The shower had no enclosure and the shower head was too low for able bodied guests (for obvious reason in an adapted room), which caused water to spray across the floor. Despite there being a drain in the centre of the room, the excess water didn't seem to flow in that direction and our 1 bath mat couldn't cope with the overflow. This meant we had to use bath towels to soak up the excess and prevent us from slipping on the smoot floor tiles, and then we were left to often share 1 towel between us. Not good for a hotel boasting how environmentally conscious it is, and with the hefty new environmental taxes paid by guests. Also lots of plastic waste with the small individual use complimentary toiletries... maybe the refillable dispensers would be a better option. The hard working staff in the bars and restaurants are fantastic. Through no fault of the Aegean's Restaurant serving staff, we found the Aegean Restaurant hard work though. This was the main and only non-reservation restaurant that was serving in the evenings. The queues to be seated were ridiculous and then once through the doors and seated, you had queueing for food to contend with. When your hungry and looking forward to enjoying a family meal together, you want to sit down eat and relax. Soft drinks were served in small glasses, which meant serving staff were never meeting the demand for refills, as they constantly needed refilling. We were regularly waiting 10 minutes for refills and usually having to try and get the attention of the serving staff, who were frantically running around trying to clean, clear and reset tables, as well as serve drinks. We often gave up and ate our food and went to the lounge for drinks afterwards. Self-service drinks dispensers would be great here. We went to the smaller american buffet restaurant for breakfast, which was much quieter and the staff were super friendly and attentive. The BBQ reservation area is good fun with a great selection of fish, m

Large spacious room but was not cleaned well. Toilet and bathroom looks more 3 star than 5. We ordered a baby steriliser for our 7month old and it was brown see pics. Lack of food see pics u less you wnat chips and salad. Waited for 20 mins for dessert to arrive and it’s a buffet service. No sea food which was strange for an island. A 3 star experience in a nice hotel. Location is in middle of no where but close To airport. Island trip to Kos town was nice, do t use Tui hire cars they are double the cost of the car hire trust cars next to hotel. I have been to many Greek islands and all others are prettier than this one.

My trip to this hotel was amazing, the service was nothing like I’ve ever experienced. The main bar staff are fantastic at what they do. Bar staff Ella and Nancy made sure that drinks were made too perfection and the manager Tomi made sure our stay at his bar was comfortable and very enjoyable with 5 star beverages and entertainment that runs from 7:30 up to 11pm in the evening. Also the main man behind the scenes Zulfigar made everything possible and everyone made my overall stay here fantastic and everyone was very helpful and welcoming so thank you and I hope if anyone books this hotel they have a stay as amazing as mine!