The Manor House

I stayed in this property in the month of November 2019. For the first night the room provided as comfortable and nice and the next day they shifted me to another room. I came back from whole day work and meetings at 10 pm to see the new room has a toilet in it which has a big window. The window was not covered and reported the same to the front office. To my surprise the front office told me that all the toilets in their hotel have windows and they are not covered. it took me 1 hour to convince them to cover the window with newspaper. At the time of check out, they goofed up in the billing and when i questioned that Ms Pronita, the operations manager misbehaved with me. Till date I have the bills which shows that they have charged extra money from me. All the staffs are rude and ill mannered. They are not trained to handle guests. I would suggest all to avoid this property. They are cheaters.

The Manor House is a small property. The rooms are tastefully furnished and very clean. As claimed in the website , this is not in an upscale locality. Around the property you get to see slums. People bath n shave on pavements, it is very dirty. Restaurant is pathetic. No cereals, no jam, no curds, restaurant has a dirty view too. Too shocking!! Room service they charge, but don’t get tea in a flask of tea pot. Restaurant doesn’t stock their kitchen sufficiently. The service is not great. Front office guys are polite but they can’t help much. I would rate this property for cleanliness - 4.5/5.0 Restaurant - 2/5 Service - 3/5 Location - 1/5. Biggest trap - they ask you to pay in full during check in. This is unfair. Instead they better take advance at the time of booking. Needs lot of improvement to sustain in this industry.

Three of the staff lounging at the dirty curtain near the dusty 'desk' (a fake made of hide and and brass tacks), jumped out of their skins when the three of us arrived. "Room not ready sir" was the excuse for making us wait in an adjacent restaurant dressed up as a poor man's Hard Rock Cafe. We decided to go out for lunch instead and upon our return were shown to an airless dungeon wafting with stale cigarette smoke. The furniture was shoddy copies of Old Calcutta, the valve radio had a blinking digital clock and the brass "telephone" had push buttons to dial reception. The whole effect was that of a disused set from a B-film from Tollygunge featuring opium traders and indentured labour. The only"real" part of the place was immediately outside, where the grinding life of smoky Kolkata wore its people, its cars, its garbage raddled pavements out. When asked where the three of us would sleep, indicating only two beds, the Manorless pointed at the floor of the only vacant space in the room outside the bathroom door. We beat a hasty retreat to a place out of town. But not before the lads confided that the place was actually under renovation and that there were no more rooms to be had.