Ethnotel, Kolkata Airport

I recently stayed at Ethnotel Kolkata, expecting a comfortable experience due to its proximity to Netaji Subhas Chandra Bose International Airport, but unfortunately, my stay was disappointing. Rooms & Cleanliness: The biggest issue was the lack of cleanliness. The room felt dirty, with visible dust, stained linens, and an unpleasant odor. The bathroom was not properly cleaned, and there were signs of poor maintenance. Service & Staff: The staff was polite, but their responsiveness was slow. Housekeeping took too long to address cleanliness concerns, and overall service did not meet expectations. Dining Experience: The food was average, with limited options. Room service was slow, and the quality did not justify the price. Noise Levels: Being near the airport, the rooms were quite noisy, and the soundproofing was inadequate. It was difficult to get a peaceful rest. Overall Impression: While the hotel’s location is convenient, the dirty rooms and slow service made the stay uncomfortable. It needs better maintenance and improved service to justify its pricing. I wouldn’t recommend it unless cleanliness improves.

Very nice hotel,it near the airport,but it is quite.I reach hotel very late for the next day fight. The room has big space and clean. Good service is as well

Staff good, experienced and efficient .

Ethnotel is a great place to stay very close to the airport. The food is delicious and the staff is very courteous. I would recommend it to everyone. Also service is quick.

upon arrival at fabhotels pavilion at 2:40 am on 11th february, i was denied check-in. i was informed that my booking had been transferred to a lower-category hotel (without prior notification or consent). i was forced to move to this alternative property at my own cost due to the late hour and lack of other options. delay in resolution & forced stay: immediately after check-in (around 4:30-5 am), i lodged a complaint and spoke. i was assured that my issue would be addressed by 10 am, yet no action was taken. throughout the day, i made multiple follow-ups, explaining the situation repeatedly to different representatives, yet i was continuously told to "wait for an update." at 4 pm, i was finally informed that fabhotels had approved a refund for only three days, claiming that i had "stayed" until 4 pm. however, i was repeatedly advised to wait and not check out until further instructions, meaning i was effectively forced to remain there while awaiting a resolution. so the deduction of two nights is unjustified. incorrect refund calculation: the refund was calculated based on the rate of fabhotels pavilion, even though i never stayed there. i was placed in an inferior, non-star-rated hotel with significantly lower pricing and unhygienic conditions. the amount refunded was determined using the formula: this calculation is flawed because it uses the pavilion rate instead of the actual rate of the hotel where i was forced to stay. the correct approach should be to calculate the refund using the per-night rate of the alternate hotel, not the original booking. compensation for additional expenses & unfulfilled voucher: after checking out at 5 pm on 11th february, i booked ethnotel at my own expense. mr. satya das provided a ₹1,800 voucher, but it was entirely useless as i was able to use a different random discount code for my new booking and get a discount more than that. i requested that this amount be credited to my wallet as compensation, but this has not been processed, nor have i received any update. expected resolution: given the significant inconvenience, stress, and additional costs incurred due to mismanagement, i expect the following: full refund for the second night, unfairly deducted due to delay in resolving the issue. recalculation of my refund based on the actual hotel rate where i was forced to stay. any compensation for the additional ₹18,595 spent on alternative accommodation. credit of ₹1,800 to my wallet, as the voucher was not useful. this is not just about money; it is about the unacceptable experience i faced despite booking and paying in advance. i look forward to your prompt response. best regards, baharam roy