Zi Xuan Adrian
July 9, 2024
My boyfriend and I were surprised by the excellent location of this hotel, this is what we call a Beachfront property. Excellent sea view and a good size pool for leisure. The breakfast was great. They even packed us a breakfast to go during our last stay due to early morning flight. The staff were friendly and willing to help. Of course, there are a few things that need to be looked at, cleanliness of the room, both my boyfriend and I were shocked by the amount of dust and long hair found on the floor and sofa during our check-in day. We immediately highlighted to the staff and the quickly came to clean up the place again, not a good first impression though, but they managed to salvage in time. And the supposedly Smart TV does not connect to the internet at all, highlighted to the staff and they changed a new TV for us. That's excellent service recovery.
May we suggest that the rooms to be throughly cleaned before handing over to your next check-in customers, if we have to wait till 2pm to get a room, just make sure cleaned and dust free.